At a Glance
- Tasks: Engage with customers, manage data, and ensure site safety compliance.
- Company: Join a valued client in Bury St Edmunds, known for their commitment to excellence.
- Benefits: Earn £12.82 per hour with overtime pay and a Monday to Friday schedule.
- Why this job: Be part of a dynamic team, enhance your customer service skills, and make a real impact.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn.
- Other info: This is a temporary ongoing role with opportunities for growth.
Area: Bury St Edmunds
Salary: £12.82 ph Overtime paid at x1.5
Shift Pattern: Mon to Fri 08.30-17.00
Temporary Ongoing
I am representing one of our valued clients who are looking for Customer Service Administrators to join their busy team. Primarily to actively engage in the site safety requirements, ensure rigorous inventory and financial controls are met and support transport planning with customer master data management. This customer facing role also requires first class customer service through all communications channels.
Key Responsibilities Based on Level:
- Support site management in achieving compliance obligations including inventory, financial, health and safety, and transport.
- Provide first class telephone and face-to-face customer service.
- Assist in customer master data management.
- Place orders on system for delivery/collection.
- Inbound/outbound phone calls for customer orders, queries, and general information.
- Serve retail customers over the counter. Process orders, refunds/credits, and cylinder refill agreements.
- Receipt stock in/out received on trailers.
- Inventory stock control, complete physical stock counts and be able to enter stock counts onto system.
- Complete overtime spreadsheet using clock cards.
- Complete Weekly Banking reports.
- Daily Till reconciliation.
- Agency time sheets.
- Raise and receipt Purchase orders and ensure correct stock levels are maintained.
Mandatory Tasks:
- Cover in absence of Site Leader.
- Full control of contractors when on site from completing site induction to Form of Authority/Permit to Work. Must have relevant training.
Skills Required: Administration, Customer Support, Data Base, Word, Excel
Qualifications Required: Administration, Customer Support, Data Base, Word, Excel
Customer Service Admin employer: NBT Brunei (Inchcape)
Contact Detail:
NBT Brunei (Inchcape) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Admin
✨Tip Number 1
Familiarise yourself with the company's values and mission. Understanding what they stand for will help you align your responses during any interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Brush up on your customer service skills, especially in handling queries and complaints. Practising common scenarios can prepare you to demonstrate your ability to provide first-class service during the interview.
✨Tip Number 3
Get comfortable with the software and tools mentioned in the job description, like Word and Excel. Being able to showcase your proficiency in these applications can set you apart from other candidates.
✨Tip Number 4
Prepare some questions about the role and the company. This not only shows your interest but also gives you a chance to assess if the company is the right fit for you.
We think you need these skills to ace Customer Service Admin
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and administration. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide first-class customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past experiences that showcase your skills in customer support, data management, and administration.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at NBT Brunei (Inchcape)
✨Know the Job Description Inside Out
Make sure you thoroughly understand the responsibilities and requirements of the Customer Service Administrator role. Familiarise yourself with tasks like inventory control, customer service, and data management, as these will likely come up during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that demonstrate your ability to provide excellent customer service. Think about situations where you resolved issues or went above and beyond for a customer, as this is crucial for the role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Practice responses to common situations, such as dealing with an unhappy customer or managing multiple inquiries at once, to show your problem-solving skills.
✨Highlight Your Administrative Proficiency
Since the role involves various administrative tasks, be prepared to discuss your experience with tools like Word and Excel. Mention any relevant training or certifications that showcase your ability to manage data and perform administrative duties effectively.