Commercial Loan Administrator

The Commercial Loan Administrator provides ongoing customer service and documentation support acting as the Relationship Manager’s liaison on assigned commercial accounts, providing professional and superior service to external and internal customers to ensure data accuracy, avoid losses and reduce undue risk. The Commercial Loan Administrator is responsible for handling basic commercial loans by providing review of transaction structure, determining pertinent information to gather from a variety of sources, coordinating preparation and review of loan documentation, and ensuring bank policy and regulatory compliance.

This is an entry-level position within the Commercial Department under direct supervision of the Commercial Loan Administrator Supervisor that requires no commercial lending experience; however, the candidate must demonstrate good problem-solving skills, customer service and transaction processing experience, and the ability to multi-task, and attention to detail.

Education / Experience: Associates or Bachelor’s degree in Business or Accounting preferred. Experience in Commercial, Credit, Retail, or Banking Operations preferred.

Skills and Abilities: Strong listening and communication skills with the ability to deliver quality customer service to both internal and external customers in a fast-paced, ever-changing environment. Previous experience relating to customer service and transaction processing. Beginner-to-Intermediate competency with Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams).

Tasks Performed:

• Assist Relationship Manager(s) with requests for both new and existing borrowers to the bank to ensure proper documentation is obtained to underwrite, document and book loans.
• Responsible to review loan approval and perform post-approval due diligence to ensure all compliance requirements are met and loan adheres to bank policies and procedures.
• Collaborate with Relationship Manager and Attorney to facilitate loan closing.
• Responsible for ongoing loan maintenance and customer service activities, including direct contact with borrowers, attorneys, accountants, insurance agents and other vendors.
• Perform general administrative duties, such as maintaining electronic loan files, assist with internal/external file audits, maintain and send financial statement request letters.
• Other duties as assigned.

Physical Requirements: Communicate effectively with internal and/or external customers. Stationary 75% of time or greater. Move Objects to Maximum 10 lbs.

Benefits for Full-Time Employees: Generous Paid Time Off: At least 22 days annually, prorated in the year of hire. Parental Leave: Six weeks of paid leave at 100% of your salary. Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. Dental and Vision Coverage: Ensuring your overall health and well-being. Flexible Spending Accounts: For healthcare and dependent care expenses. Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage. Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage. Voluntary Benefits: Including hospital, accident, and critical illness coverage. Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future. Adoption Assistance: Supporting your growing family. Tuition Reimbursement: Invest in your education and career growth. Employee Assistance Program (EAP): Access to support and resources. Financial and Banking Services: Various benefits and financial planning assistance.

Benefits for Part-Time Employees Working 20+ Hours/Week: Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. Generous Parental Leave: Six weeks of paid leave at 100% of your salary.

Benefits for All Part-Time Employees: Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future. Paid Sick and Safe Leave: For your health and safety. Employee Assistance Program (EAP): Access to support and resources. Financial and Banking Services: Various benefits and financial planning assistance.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.