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- Tasks: Install, repair, and maintain customer connections while providing top-notch service.
- Company: Join nbn and help transform Australia’s digital landscape.
- Benefits: Receive training, tools, and ongoing support in a flexible work environment.
- Why this job: Make a real difference in your community with hands-on work and customer interaction.
- Qualifications: No telecom experience needed; just bring your problem-solving skills and a can-do attitude.
- Other info: Great for those with trade backgrounds or customer service experience looking for a career change.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for candidates based in the Newcastle area, including those with trade, technical, and hands-on practical backgrounds who may be considering a career change. People with experience in plumbing, carpentry, electrical work, construction, civils, hospitality, customer service, manufacturing, and similar fields have been highly successful in this position. If you think this could be you, nbn can utilise your experience to develop you into a Customer Field Technician as part of our internal workforce. Be a part of transforming Australia’s digital landscape.
In this hands-on, customer-facing role, you’ll help connect homes and communities and see the difference you make every day.
A bit about your role:
As a Customer Field Technician in Newcastle, you will work independently on customer service field tasks across a range of nbn technologies. This role involves installation, repair, maintenance, and direct customer interaction, primarily within homes and business premises. Your day may include tasks such as installing copper and fibre cabling, completing customer premises equipment installations, diagnosing and repairing faults, and providing a high level of customer service. Working hours fall between 7am and 7pm, with flexibility applied based on business needs. Training, tools, and ongoing support will be provided.
A bit about you:
You do not need any previous telecommunications experience. We will teach you the technical skills required. What matters most is your ability to work with your hands, solve problems, and communicate well with customers. You may have a background in a trade, hands-on technical role, or a customer-focused environment. Experience from trades such as plumbing, carpentry, electrical work, general labouring, construction, mechanical work, hospitality, or manufacturing is highly valued. You should be comfortable working independently, managing your time, and taking pride in delivering quality work. Strong communication skills and a current and clean Driver’s Licence are also important.
Customer Field Technician I Newcastle in Newcastle upon Tyne employer: NBN Co
Contact Detail:
NBN Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Field Technician I Newcastle in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research nbn and understand their mission and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role as a Customer Field Technician. You never know who might give you a leg up!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and technical skills. Think of examples from your past work that showcase your problem-solving abilities and hands-on experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the nbn team and ready to make a difference in the community.
We think you need these skills to ace Customer Field Technician I Newcastle in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight any hands-on experience you have, whether it's from plumbing, carpentry, or customer service. We want to see how your background can translate into the Customer Field Technician role!
Be Yourself: Let your personality shine through in your application. We value strong communication skills, so don’t be afraid to show us how you connect with others and solve problems.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your previous experiences align with the tasks you'll be doing as a Customer Field Technician. It shows us you’re genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at NBN Co
✨Know Your Skills
Before the interview, take some time to reflect on your hands-on experience and how it relates to the role. Be ready to share specific examples from your background in plumbing, carpentry, or any other relevant field that showcase your problem-solving abilities and customer service skills.
✨Show Enthusiasm for Learning
Since nbn is willing to train you, express your eagerness to learn new technical skills. Highlight your adaptability and willingness to embrace new challenges, as this will demonstrate that you're not just looking for a job, but are genuinely interested in growing within the company.
✨Practice Your Communication
As this role involves direct customer interaction, practice explaining complex ideas in simple terms. You might want to role-play with a friend or family member to ensure you can communicate effectively and confidently during the interview.
✨Be Ready for Practical Scenarios
Prepare for potential practical questions or scenarios related to installation and maintenance tasks. Think about how you would approach common issues you might face in the field, and be ready to discuss your thought process and solutions during the interview.
