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For Companies At a Glance
- Tasks: Install, repair, and maintain nbn products while delivering exceptional customer service.
- Company: Join nbn, a leader in transforming Australia’s digital landscape.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for career growth.
- Other info: Inclusive workplace with diverse perspectives and support for all employees.
- Why this job: Make a real impact on everyday Australians and be part of something bigger.
- Qualifications: No experience needed; just bring your communication skills and a clean Driver's License.
The predicted salary is between 30000 - 40000 £ per year.
Job Expectations
Be a part of transforming Australia's digital landscape as a Customer Field Technician. You'll make a real impact to 'every-day' Australians in this customer facing role where you'll get to see the happy faces you help!
A bit about your role
As a Customer Field Technician, located in Maitland, you will play a vital role working on Customer Service field tasks across potentially all nbn technologies. This is an autonomous role where you will be responsible for installation, repair and maintenance of nbn products and services. You'll have the opportunity to work in multiple environments both internal and external but predominantly inside the customer's premises. Your typical day could include any or all of the below functions while delivering exceptional customer service within your role:
- Cabling installation (copper and fibre) including jointing, jumpering and splicing
- Customer premises installation of nbn Customer Premises Equipment (CPE)
- Fault diagnosis and repair of nbn cabling networks and nbn CPE
These roles work between the hours of 7am to 7pm based on business needs and we encourage a flexible working environment.
A bit about you
We're seeking both experienced candidates as well as those with transferable skills from a communication cabling or electrical background and who are keen to explore a new career in the telco sector. A large part of this role is working in customer's premises, so it will also be important you have exceptional customer service skills and can display honesty and integrity while being self-managed and motivated. We will also be looking for a current & clean Driver's License and strong and personable communication skills, both written and verbal.
Life at nbn
To be part of nbn is to be part of something bigger. We've created Australia's network—a network made for more. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere. It's not just a way for everyone to do the things they love, but transforms the way they do them, and the opportunities available to them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars.
Equal Opportunities for All
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don't hesitate to contact us by emailing recruitment@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered.
If you think this role might be for you, we want to hear from you. Please apply by following the links and send your resume only. We do not require a cover letter or any selection criteria to be addressed. The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.
Please note, this is a permanent role. To be eligible for this role, you must have full working rights in Australia.
Customer Field Technician I Maitland in Newcastle upon Tyne employer: NBN Co ltd.
Contact Detail:
NBN Co ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Field Technician I Maitland in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research nbn and understand their mission and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with customers, think of scenarios where you can demonstrate your problem-solving abilities and how you handle difficult situations. Role-play with a friend if you can!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it shows initiative and can give you insider info on the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the opportunity. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Customer Field Technician I Maitland in Newcastle upon Tyne
Some tips for your application 🫡
Keep it Simple: When you're writing your application, keep it straightforward and to the point. We want to see your skills and experience shine through without any fluff. Just be yourself!
Show Your Customer Service Skills: Since this role is all about helping customers, make sure to highlight any previous experience you have in customer service. Share specific examples of how you've made a positive impact on customers in the past.
Tailor Your Resume: Take a moment to tweak your resume for this specific role. Focus on relevant experiences that align with the job description, especially anything related to installation, repair, or maintenance work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super simple!
How to prepare for a job interview at NBN Co ltd.
✨Know Your Stuff
Make sure you understand the basics of nbn technologies and customer service. Brush up on cabling installation, fault diagnosis, and the specific products you'll be working with. This knowledge will help you answer technical questions confidently.
✨Show Off Your People Skills
Since this role is all about customer interaction, practice how you communicate. Think of examples where you've provided excellent customer service or resolved issues effectively. Being personable and approachable can set you apart from other candidates.
✨Be Ready for Flexibility
The job requires working between 7am and 7pm, so be prepared to discuss your availability. Show that you're adaptable and willing to work in various environments, whether it's inside a customer's home or out in the field.
✨Demonstrate Integrity and Motivation
Highlight your self-management skills and integrity during the interview. Share experiences where you've taken initiative or worked independently. Employers value candidates who can motivate themselves and act honestly in customer-facing roles.