Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Transform Australia’s digital landscape as a Customer Field Technician, installing and maintaining nbn services.
- Company: Join nbn, a leader in connecting Australians to the digital world.
- Benefits: Enjoy a permanent role with flexible hours, competitive pay, and career growth opportunities.
- Why this job: Make a real impact on everyday Australians while developing your skills in a dynamic environment.
- Qualifications: No experience necessary; just bring your communication skills and a clean Driver’s License.
- Other info: Be part of an inclusive workplace that values diversity and offers support for all.
The predicted salary is between 30000 - 42000 £ per year.
Job Expectations
Be a part of transforming Australia’s digital landscape as a Customer Field Technician. You’ll make a real impact to ‘every-day’ Australians in this customer facing role where you’ll get to see the happy faces you help!
A bit about your role
As a Customer Field Technician, located in the Ipswich/Toowoomba area, you will play a vital role working on Customer Service field tasks across potentially all nbn technologies. This is an autonomous role where you will be responsible for installation, repair and maintenance of nbn products and services. You’ll have the opportunity to work in multiple environments both internal and external but predominantly inside the customer’s premises.
Your typical day could include any or all of the below functions while delivering exceptional customer service within your role:
- Cabling installation (copper and fibre) including jointing, jumpering and splicing
- Customer premises installation of nbn Customer Premises Equipment (CPE)
- Fault diagnosis and repair of nbn cabling networks and nbn CPE
These roles work between the hours of 7am to 7pm based on business needs and we encourage a flexible working environment.
A bit about you
We’re seeking both experienced candidates as well as those with transferable skills from a communication cabling or electrical background and who are keen to explore a new career in the telco sector. A large part of this role is working in customer’s premises, so it will also be important you have exceptional customer service skills and can display honesty and integrity while being self-managed and motivated. We will also be looking for a current & clean Driver’s License and strong and personable communication skills, both written and verbal.
Life at nbn
To be part of nbn is to be part of something bigger. We’ve created Australia’s network—a network made for more. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere. It’s not just a way for everyone to do the things they love, but transforms the way they do them, and the opportunities available to them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures.
Equal Opportunities for All
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing recruitment@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered.
If you think this role might be for you, we want to hear from you. Please apply by following the links and send your resume only. We do not require a cover letter or any selection criteria to be addressed. The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.
Please note, this is a permanent role. To be eligible for this role, you must have full working rights in Australia.
Customer Field Technician I Ipswich and Toowoomba in Newcastle upon Tyne employer: NBN Co ltd.
Contact Detail:
NBN Co ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Field Technician I Ipswich and Toowoomba in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research nbn and understand their mission and values. This will help you connect your skills and experiences to what they’re looking for, making you stand out in interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with customers, think of examples from your past where you’ve gone above and beyond to help someone. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences at nbn and any tips they might have for your application process. It’s a great way to get insider info!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Don’t forget to tailor your resume to highlight relevant skills for the Customer Field Technician role!
We think you need these skills to ace Customer Field Technician I Ipswich and Toowoomba in Newcastle upon Tyne
Some tips for your application 🫡
Keep it Simple: When you're putting together your application, keep it straightforward. We want to see your skills and experience shine through without any fluff. Just be yourself and let us know why you’re the right fit for the Customer Field Technician role!
Show Off Your Skills: Make sure to highlight any relevant experience you have, especially in customer service or technical roles. If you've got a background in communication cabling or electrical work, let us know! We love seeing how your skills can transfer into this new adventure.
Be Personable: Since this role is all about interacting with customers, we want to see your personality come through in your application. Use a friendly tone and don’t be afraid to show us your enthusiasm for helping others. It’s all about making those happy faces!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, it shows us you’re keen on joining our team at nbn. So, what are you waiting for? Hit that apply button!
How to prepare for a job interview at NBN Co ltd.
✨Know Your Stuff
Make sure you brush up on the technical aspects of nbn products and services. Familiarise yourself with cabling installation, fault diagnosis, and customer premises equipment. Being able to discuss these topics confidently will show that you're serious about the role.
✨Show Off Your Customer Service Skills
Since this role is all about interacting with customers, be prepared to share examples of how you've provided exceptional service in the past. Think of specific situations where you went above and beyond to help someone out—this will highlight your ability to connect with customers.
✨Be Ready for Flexibility
The job requires working between 7am and 7pm, so be ready to discuss your availability and willingness to adapt to changing schedules. Showing that you're flexible and can manage your time well will make you a more attractive candidate.
✨Communicate Clearly
Strong communication skills are key in this role. Practice explaining complex ideas in simple terms, as you'll need to do this with customers who may not be tech-savvy. Clear, concise communication will demonstrate your ability to engage effectively with clients.
