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For Companies At a Glance
- Tasks: Install, repair, and maintain nbn products while delivering exceptional customer service.
- Company: Join nbn, a leader in transforming Australia’s digital landscape.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for career growth.
- Why this job: Make a real impact on everyday Australians and be part of something bigger.
- Qualifications: Customer service skills and a clean Driver’s License are essential.
- Other info: Inclusive workplace with diverse perspectives and strong support for all employees.
The predicted salary is between 28800 - 43200 £ per year.
Be a part of transforming Australia’s digital landscape as a Customer Field Technician. You’ll make a real impact to ‘every-day’ Australians in this customer facing role where you’ll get to see the happy faces you help!
A bit about your role
As a Customer Field Technician located in Central Coast, you will play a vital role working on Customer Service field tasks across potentially all nbn technologies. This is an autonomous role where you will be responsible for installation, repair and maintenance of nbn products and services. You’ll have the opportunity to work in multiple environments both internal and external but predominantly inside the customer’s premises.
Your typical day could include any or all of the below functions while delivering exceptional customer service within your role:
- Cabling installation, including copper and fibre, encompasses jointing, jumpering, and splicing.
- The role also involves customer premises installation of nbn Customer Premises Equipment (CPE), as well as fault diagnosis and repair of nbn cabling networks and nbn CPE.
These positions operate between the hours of 7am to 7pm, depending on business needs, and we encourage a flexible working environment.
A bit about you
We’re seeking both experienced candidates as well as those with transferable skills from a communication cabling or electrical background and who are keen to explore a new career in the telco sector. A large part of this role is working in customer’s premises, so it will also be important you have exceptional customer service skills and can display honesty and integrity while being self-managed and motivated. We will also be looking for a current & clean Driver’s License and strong and personable communication skills, both written and verbal.
Life at nbn
To be part of nbn is to be part of something bigger. We’ve created Australia’s network—a network made for more. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere. It’s not just a way for everyone to do the things they love, but transforms the way they do them, and the opportunities available to them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures.
Equal Opportunities for All
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing recruitment@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered.
If you think this role might be for you, we want to hear from you. Please apply by following the links and send your resume only. We do not require a cover letter or any selection criteria to be addressed. The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.
Please note, this is a permanent role. To be eligible for this role, you must have full working rights in Australia.
Customer Field Technician I Central Coast in Newcastle upon Tyne employer: NBN Co ltd.
Contact Detail:
NBN Co ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Field Technician I Central Coast in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research nbn and understand their mission and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with customers, think of scenarios where you can demonstrate your problem-solving abilities and how you handle difficult situations. Role-playing with a friend can be super helpful!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to the telco sector. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the opportunity. So, get that resume ready and hit submit!
We think you need these skills to ace Customer Field Technician I Central Coast in Newcastle upon Tyne
Some tips for your application 🫡
Keep it Simple: When you're putting together your application, keep it straightforward. Just send us your resume—no need for a cover letter or any selection criteria. We want to see your skills and experience shine through!
Show Off Your Customer Service Skills: Since this role is all about interacting with customers, make sure your resume highlights any experience you have in customer service. We love seeing how you've made a positive impact on others!
Be Honest and Authentic: We value honesty and integrity, so be yourself in your application. Share your genuine experiences and motivations for wanting to join our team. It helps us get to know the real you!
Apply Through Our Website: Make life easier for yourself and apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. We can’t wait to hear from you!
How to prepare for a job interview at NBN Co ltd.
✨Know Your Stuff
Make sure you understand the technical aspects of the role, especially around cabling installation and fault diagnosis. Brush up on nbn technologies and be ready to discuss your experience or transferable skills in detail.
✨Show Off Your Customer Service Skills
Since this role is customer-facing, prepare examples of how you've provided exceptional service in the past. Think about situations where you resolved issues or made customers happy, and be ready to share those stories.
✨Be Ready for Flexibility
The job requires working between 7am and 7pm, so be prepared to discuss your availability and willingness to adapt to changing schedules. Highlight any previous experiences where you’ve successfully managed flexible work hours.
✨Communicate Clearly
Strong communication skills are key for this position. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and qualifications.
