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- Tasks: Be the friendly face connecting Australians through installation and maintenance of vital services.
- Company: Join nbn, a leader in Australia's tech infrastructure revolution.
- Benefits: Enjoy 18 weeks paid parental leave, gym discounts, and a supportive work culture.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in telecommunications and a passion for customer service are essential.
- Other info: Embrace a diverse workplace with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Be the friendly face, confident voice and skilled hands working on the ground and in communities to bring Australians closer together each day. As a Senior Field Technician, you’ll utilise your people and technical skills to make a meaningful and lasting impact, putting smiles on our customers’ faces, bringing more possibilities to Australian homes and businesses and propelling our nation into the future.
A bit about your role
As part of a field service team, you’ll discover a diverse and dynamic workplace where no two days are alike. You’ll enjoy a wide variety of work right across our network and within the homes and businesses of our customers, with a view to deliver timely, high quality and brilliant customer service. In your day to day work you’ll be the backbone that keeps Australia connected, delivering end-to-end service to homes and businesses across the nation. From installation to repair and maintenance, you’ll see the impact of your work in real time with every satisfied customer. You’ll collaborate with a supportive and inclusive team, with opportunities for coaching, mentorship and career progression at every step.
A bit about you
To thrive in this role, you’ll be an autonomous and motivated self-starter, with extensive experience with copper and fibre network assurance fault finding and installs. You’ll have an appetite to embrace a complex industry while learning and developing on the job. Ideal candidates for this role will preferably have a cert 3 or cert 4 in telecommunications and draw on their dedication, drive, and customer service skills to deliver service with integrity and solutions with a smile every day.
- Current Driver’s License
- Strong communication skills, both written and verbal
- Approachable and caring attitude to customer service
- Passion for problem-solving
- An appetite for challenge
- Comfortability working to tight deadlines
- Confidence to act with autonomy, integrity, and pace under pressure
- Availability to work required hours within the 7am - 7pm timeslot and travel to areas of work away from your nominal place of residence where required
What you’ll get out:
- 18 weeks of paid parental leave
- Discounted gym memberships + other corporate benefits
- Device allowance or mobile device
- Options for salary sacrificing
- An inclusive work culture that prioritises balance and wellbeing
- A dedicated and caring team of subject matter experts to train and support you
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That’s why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars.
Equal Opportunities for All
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing recruitment@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered.
Take your next steps with nbn
At nbn we support your career development and want to give you every opportunity to be prioritised through recruitment processes and as such, all roles are advertised internally first for 5 days. So, if you think this role is for you then apply today via your Workday account. This will ensure that your application receives priority over any external applicants. In line with nbn’s internal hiring guidelines, please ensure that you inform your current manager prior to formally applying to the position.
Please note that this role is a permanent opportunity. To be eligible for this role, you must have full working rights in Australia.
Senior Field Technician I Horsham employer: NBN Co ltd.
Contact Detail:
NBN Co ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Field Technician I Horsham
✨Tip Number 1
Get to know the company! Research nbn and understand their values, mission, and the role of a Senior Field Technician. This will help you connect with interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Senior Field Technician, you'll need to be approachable and clear when dealing with customers. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've tackled challenges in previous roles. This will demonstrate your ability to think on your feet and deliver solutions with a smile.
✨Tip Number 4
Apply through our website! It gives you a better chance of being noticed. Plus, make sure to inform your current manager if you're applying internally – it shows professionalism and respect.
We think you need these skills to ace Senior Field Technician I Horsham
Some tips for your application 🫡
Show Your Personality: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your unique experiences make you a great fit.
Tailor Your Resume: Make sure your resume is tailored to the Senior Field Technician role. Highlight your relevant experience with copper and fibre networks, and don’t forget to mention any customer service skills that will help us see how you can bring smiles to our customers’ faces.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you the best candidate for the job. Remember, we’re looking for someone who can communicate effectively with our customers!
Apply Through Our Website: Don’t forget to apply through our website! This ensures your application gets the attention it deserves. Plus, it’s super easy and straightforward, so you can get your application in without any hassle.
How to prepare for a job interview at NBN Co ltd.
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around copper and fibre network assurance. Be ready to discuss your past experiences with fault finding and installations, as this will show your expertise and confidence in the field.
✨Showcase Your People Skills
As a Senior Field Technician, you'll be the friendly face of the company. Prepare examples of how you've delivered excellent customer service in the past. Highlight your communication skills and your ability to solve problems while keeping customers happy.
✨Demonstrate Autonomy and Initiative
This role requires a self-starter attitude. Think of instances where you've taken the lead on a project or solved a problem independently. Be ready to explain how you manage your time and work under pressure, especially when deadlines are tight.
✨Embrace the Company Culture
Familiarise yourself with the company's commitment to inclusivity and support. Be prepared to discuss how you can contribute to a positive team environment and align with their values. Showing that you understand and appreciate their culture can set you apart from other candidates.
