At a Glance
- Tasks: Join our team as a Customer Service Advisor and develop essential skills while helping customers.
- Company: NBe Brokers, a growing local firm focused on exceptional customer service.
- Benefits: Gain valuable experience, complete an apprenticeship, and potential for permanent employment.
- Other info: Work Monday to Friday, 9am to 5pm, with a one-year training programme.
- Why this job: Start your career in a supportive environment with opportunities for growth and community involvement.
- Qualifications: GCSEs in English and Maths at Grade C/4 or above; strong communication and IT skills.
The predicted salary is between 15000 - 20000 £ per year.
This is an excellent opportunity to join a successful and growing local firm. Starting as a Customer Service Advisor, you will learn the business and develop your skills, becoming an integral member of a supportive and exceptional team. Following this, opportunities may arise to move into different departments if the candidate wishes.
About the Employer: NBe was established with the focus on delivering the very best service to businesses for their insurance needs, by forging strong relationships with insurers and having experienced staff that are customer centric. NBe Brokers was set up by Shaun Hollins and Phil Warburton, who have had careers in the insurance industry spanning over 30 years working with some of the best insurers in the market. To ensure we can always offer tailored support, we have compiled a team of insurance professionals, that we have handpicked for their high service standards and insurance expertise. Community is very close to our hearts; since we opened our office in Newcastle-Under-Lyme in 2022, we have been on a mission to become the destination for insurance services in Staffordshire and the UK. The local community have embraced us – and we are always looking for ways to return that support, from fundraising for local good causes, to participating in community activities.
What You'll Do: To start your career with NBe Brokers, you will be working as part of our Customer Service team. Day-to-day you will have the following focuses as you work to develop your skills:
- Taking incoming calls from current customers
- Assisting customers with insurance renewals or adjustments
- Ensuring accurate maintenance of customer records
- Reaching out to customers to follow up on any outstanding tasks
- Providing appropriate, clear and honest advice
- Working efficiently across departments to provide the most appropriate assistance for the customer
- Working towards and completing your apprenticeship work in order to achieve your qualification
Training Outcome: The right candidate will be able to stay with the company as a permanent member of staff following completion of the apprenticeship. Further opportunities may arise to move into different departments and progress as the company grows.
Skills Required:
- Communication skills
- IT skills
- Team working
- Confident
Desired GCSE:
- English - Grade C/4 or above
- Maths - Grade C/4 or above
Course Information: Course: Customer service practitioner (level 2) Level: 2 Route: Sales, marketing and procurement Apprenticeship Level: Intermediate
Working Arrangements: Working Week: Typically, Monday to Friday, 9am to 5pm Expected Duration: 1 Year Training Provider: STOKE ON TRENT COLLEGE
Customer Service Advisor Apprenticeship employer: NBe Brokers Ltd
NBe Brokers is an exceptional employer that prioritises employee development and community engagement. As a Customer Service Advisor Apprentice, you will be part of a supportive team in Newcastle-Under-Lyme, with opportunities for career progression and the chance to make a meaningful impact in the local community. The company fosters a culture of collaboration and customer-centric service, ensuring that you gain valuable skills while contributing to a growing firm dedicated to excellence in insurance services.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor Apprenticeship
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like NBe Brokers Ltd.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like NBe Brokers Ltd. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Service Advisor Apprenticeship
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at NBe Brokers Ltd.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join NBe Brokers Ltd and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at NBe Brokers Ltd
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by NBe Brokers Ltd. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at NBe Brokers Ltd will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
