At a Glance
- Tasks: Support and optimise digital media delivery systems in a dynamic team.
- Company: Join NBCUniversal, a leader in digital media and entertainment.
- Benefits: Competitive salary, diverse work culture, and opportunities for growth.
- Other info: Flexible work environment with 24/7 support rotation.
- Why this job: Tackle exciting challenges and make a real impact in the media industry.
- Qualifications: Experience in Site Reliability Engineering and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Are you passionate about digital media, entertainment, and software services? Do you like big challenges and working within a highly motivated team environment? Candidates for the role in our AIOps group will be responsible for:
- Design, implementation, and full‑stack lifecycle support for digital asset delivery systems
- Delivery application tuning, performance optimization and troubleshooting
- Assisting with scoping, design, and implementation of media delivery project initiatives, under supervisor and team lead guidance
- Participating in incident cause‑analysis & assistance in remediation & design efforts to improve reliability/prevent future failure scenarios
- Working closely with DevOps teams to identify, understand & develop monitoring for key system health/performance metrics
- Writing code and scripts to automate everything possible
Qualifications
- Experience with Site Reliability Engineering best practices and principles (Resiliency, Observability, Availability, Scalability)
- Experience with Agile DevOps methodologies, process & associated software (ServiceNow Agile, Jira)
- Experience with digital asset delivery systems (Signiant, Aspera)
- Experience supporting/administering Linux OS versions & features
- Experience with public cloud service offerings (AWS, Azure, Google)
- Familiarity with network technology concepts (TCP/IP, UDP, IPv4, IPv6, DNS, SSL, Firewalls, F5 LTM)
- Familiarity with automation, CI/CD pipeline & software testing (Ansible, Terraform, Puppet, Chef, and Jenkins)
- Experience with version control management (git, GitHub)
- Experience with script language development (Python, Node.js, Perl)
Collaboration and Technical Communication Requirements
- Impeccable written and verbal communication and presentation skills for both technical and non-technical audiences
- Ability to collaborate enthusiastically with DevOps teams, customers, and peers across our organization
- Ability to communicate directly with software vendors
- Comfortable adapting to pivots in direction based upon shifting work priorities
- Demonstrate a tolerance for stress and provide a supportive attitude for all colleagues
- Ability to participate in a 24X7 on‑call rotation
PREFERRED QUALIFICATIONS
- BS in computer science or related field
- At least 3 years of experience supporting high volume/large‑scale environments
- Media industry experience (broadcast or production) preferred
- Cloud platform certification preferred
As part of our selection process, external candidates may be required to attend an in‑person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.
SRE Production Support employer: NBCUniversal
At NBCUniversal, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within our AIOps group. Our commitment to employee growth is evident through continuous learning opportunities and a supportive environment where your contributions directly impact the digital media landscape. Located in a vibrant area, we provide unique advantages such as access to cutting-edge technology and a diverse team passionate about delivering high-quality entertainment experiences.
StudySmarter Expert Advice🤫
We think this is how you could land SRE Production Support
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what NBCUniversal values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges NBCUniversal might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at NBCUniversal!
✨Direct Apply to NBCUniversal
Let's not forget to apply directly through the NBCUniversal website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace SRE Production Support
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at NBCUniversal.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at NBCUniversal. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at NBCUniversal
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
