Senior Supply Chain Planning Analyst in London

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description

NBCUniversal is seeking a technically strong and detail-oriented individual contributor to join the Global Supply Chain Planning & Systems Strategy team. This role supports and enhances critical operational systems and workflows that enable international theatrical localization and mastering.

The position requires a combination of technical expertise, structured problem solving, and stakeholder coordination. The successful candidate will manage and enhance Smartsheet-based tools and contribute to the ongoing development of the uTRACK ecosystem, ensuring data accuracy, workflow consistency, and reliable delivery tracking across a global portfolio of titles.

This role is expected to operate with a high degree of independence within established processes, applying sound judgment to resolve complex issues and recommending improvements, while partnering closely with cross-functional stakeholders and internal teams. This role builds on established processes and frameworks, requiring the ability to independently manage complex tasks and contribute to ongoing system and workflow improvements.

Key Responsibilities:

• Systems Management and Configuration
  • Manage and enhance Smartsheet solutions, including cross-sheet formulas, automations, dashboards, and reporting structures.
  • Maintain and support enhancements to tools within the uTRACK ecosystem, ensuring consistency, usability, and alignment with business needs.
  • Troubleshoot system issues and implement structured, sustainable solutions, including root cause identification.
• Workflow Execution and Improvement
  • Support and contribute to the design and refinement of workflows across localization, mastering, versioning, and delivery tracking.
  • Translate business requirements into functional system updates and configurations.
  • Identify areas for improvement and contribute to enhancements that increase efficiency and reduce manual effort.
• Operational Intake and Request Management
  • Manage incoming requests through systems such as the General Request Queue (GRQ) and access provisioning workflows.
  • Prioritize and resolve requests related to system updates, data changes, and defect fixes, including evaluating multiple solution approaches.
  • Provide clear guidance to stakeholders to ensure requests are actionable and aligned with existing processes.
• Data Quality and System Integrity
  • Maintain data accuracy and consistency across interconnected systems and reporting structures.
  • Perform regular validations and support the implementation of best practices for data structure and workflow usage.
  • Identify data or process gaps and suggest improvements to strengthen reliability.
• Stakeholder Collaboration
  • Partner with cross-functional teams, including international stakeholders and vendors, to support operational needs.
  • Communicate clearly on status, timelines, and issue resolution, and help guide stakeholders toward scalable solutions.
  • Build effective working relationships and serve as a reliable point of contact for system-related inquiries.
• Tool and Ecosystem Development
  • Contribute to the development and rollout of new components within uTRACK, including testing, validation, and refinement.
  • Support enhancements that improve connectivity and visibility across tools.
  • Assist in documenting workflows and system updates to ensure clarity and adoption.
• Governance and Access Support
  • Support user access and license management within Smartsheet, including onboarding and offboarding activities.
  • Assist in maintaining workspace organization and adherence to governance standards.
• Knowledge Sharing and Documentation
  • Contribute to documentation, user guides, and process updates.
  • Support onboarding and knowledge sharing within the team.
  • Provide guidance to users on system functionality and best practices.

Qualifications

• 3–5 years of experience in operations, systems, supply chain, or media workflow environments.
• Advanced proficiency in Smartsheet, including formulas, cross-sheet references, automations, and dashboard configuration.
• Strong analytical and problem-solving skills, including the ability to assess complex scenarios and recommend solutions.
• Experience managing and prioritizing multiple requests in a structured environment.
• Strong communication skills and ability to work effectively with global stakeholders.
• High attention to detail and commitment to data accuracy.
• Experience in localization, mastering, or theatrical distribution workflows preferred.

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].