Field Engineer - EMEA Region in London

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences.

Role Purpose The EMEA Region Field Engineer will be an Engineering representative for the Workplace Security Engineering systems team for NBCUniversal EMEA and APAC site projects and systems support of physical security functions.

Responsibilities:

• Provide end-user support of applications and assist with trouble-shooting issues for applications used by Physical Security operations.
• Maintain system health.
• Manage day to day site issues: Access Control Systems: Enterprise Lenel; Video: Genetec; Lenel Standalone Systems.
• System monitoring – Lenel, Genetec - cameras; archivers; readers, etc.
• End-user System training: HID SAFE, Lenel, Genetec.
• Liaison between business security operations and NBCU Engineering teams.
• Document as-is / to be process necessary for day to day support.
• Incident Response - provide remote & on premises support for hardware and software issues as needed.
• Manage and support multiple NBCUniversal projects supporting access control and video infrastructure and software solutions.
• 24 X 7 systems support on a rotation basis.
• Strategic Planning & Execution - ensure that local business aligns with Global Security Initiatives.
• Change Management – implement changes impacting production systems.
• Participate in system upgrades.
• Policy Alignment/Execution - able to assess impact for Global initiatives impact to local site businesses.
• Align vendor activities based on business priorities.
• Coordinate application installs with local desktop client services.
• Manage demand via AutoNow ticketing system.
• Develop and partner with security operations and third-party vendors to generate Scope of Work documents for site expansion.
• Document business processes and requirements in the sourcing of new technology solutions.
• Provide ongoing engagement and communications to business and IT management.
• Develop and deliver presentations to executive, business stakeholders and IT Management.
• Ensure the quality of services and solutions to application user base, other application owners.
• Collaborate with other NBCU engineering technology groups to identify achievable solutions, manage scope.
• Ability to generate and manage project status reports, meeting minutes.
• Ability to estimate project effort and maintain project budgets.
• Ability to prioritize and handle multiple projects and initiatives.
• Proficiency in Microsoft Office Suite: Project, Excel, PowerPoint, Word, Visio, TEAMS.
• Perform back-up functions of other team members when needed.
• Foster automation using AI tools.

Qualifications/Requirements:

• Basic Qualifications: Bachelor’s degree or equivalent work experience.
• Minimum 3 years work experience in project management and systems support.
• Ability to travel as needed, including overnight stays as needed.
• Must be willing to work onsite at the UK office.
• Must be willing to work weeknights and weekends as part of ongoing project deployments, site conversions and software upgrades, on-call.
• Work experience managing Physical Access Control and Video (CCTV) Systems (i.e., Lenel, Genetec).
• Work experience in interpreting system transaction logs of peripheral devices (i.e. CCTV cameras, video recorders).

Desired Characteristics:

• Active Lenel/Genetec product certifications.
• Experience in Project Management and/or managing projects end to end.
• Media Entertainment industry experience strongly desired.
• Experience managing projects and applications integrated with worker database systems with access control systems.
• Excellent written and verbal communication skills.
• Ability to interface and influence at all levels in the organization.
• Working knowledge of SDLC processes.
• Experience in physical identity and access management systems and workflow processes.
• Ability to communicate effectively to business and technical teams.
• Demonstrated negotiation and problem resolution skills.
• Experience with managing technical solutions vendors.
• Experience working on enterprise system rollouts.
• Demonstrates executive presence.
• Technical skills: SQLServer, mobile devices, IIS, Windows, Cloud computing, VMWare.
• Technical toolsets: Service Now, SharePoint, Project and Portfolio Management (PPM), Teams, Smartsheet.

Additional Information: As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation.