Contract Operations Manager in London

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

At Universal Products & Experiences (UP&E), we don’t just create products—we create a universe that fans can hold in their hands, wear, play, read, and experience every day. Our mission is bold: to take imagination beyond the screen and into the real world through innovative products, immersive retail moments, and extraordinary theme park destinations.

Here, creativity meets technology, and strategy meets storytelling. We connect design, commercial excellence, and fan passion to deliver experiences that millions cherish—inside the parks and far beyond them. As part of Universal Destinations & Experiences, you’ll join a global team that thrives on collaboration, imagination, and the power of culture-shaping ideas.

We believe in a workplace where every voice matters, every perspective is valued, and every colleague can shine. That’s how we strive to be an employer of choice for talent and a partner of choice for retailers, licensees, and creators who share our passion for world-class storytelling. If you’re ready to bring imagination to life and create moments that resonate worldwide—your next adventure starts here.

Job Description

The Contract Management Manager is a key member of the Universal Products & Experiences (UP&E) team, responsible for overseeing the contract lifecycle across specific territories and/or product categories. This role reports to the Sr. Manager - Contract Management.

The Contract Management team works across functions and shepherds deals from the pitch phase all the way through final execution and payment. The team works closely with Category, Finance, Legal, Controllership and IT to streamline the deal process and assist where necessary to maintain an efficient deal workflow, from start to finish. The ideal candidate is a proactive and detail oriented problem-solver who takes ownership of projects, who has some contract, licensing and/or data entry experience, and can manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Manage the full contract lifecycle—from deal memo through asset release and execution—while improving processes, reporting, and KPIs;
• Lead contract management for assigned territories/categories, including status meetings and escalation handling;
• Ensure accurate deal entry in CRM, compliance with guidelines, and proper documentation through to execution;
• Oversee customer creation and deal reconciliation in RSG, including fully executed deals;
• Monitor and track contract renewals to ensure timely execution;
• Serve as a super-user for RightsLogic/RSG, providing training and support to internal teams;
• Resolve accounting-related deal entry issues in coordination with Finance and Controllership;
• Develop and enhance reporting tools to support decision-making;
• Issue customs letters and other required documentation for executed deals;
• Contribute to ad hoc projects and operational initiatives (e.g., Licensing Guidelines, product approval tracking);
• Collaborate with Coordinators to ensure timely completion of daily revenue-related tasks and projects.

Qualifications

Basic Requirements:

• Relevant work experience with Consumer Products, Games, Publishing businesses strongly desired
• Experience with a royalty-based business preferred
• Strong organizational skills and attention to detail
• Solid background with systems, policy setting, and processes
• Ability to produce accurate, fit-for-purpose reports from system data
• Advanced MS office skills
• Excellent data analytical skills

Desired Characteristics:

• Previous experience with contract management systems preferred
• Strong communication & presentation skills

This position has been designated as hybrid, which currently requires contributing from the office a minimum of three days per week. Beginning January 2026, hybrid employees will be required to work from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation.