Contract Operations Manager

Business Segment: Universal Products & Experiences

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences.

At Universal Products & Experiences (UP&E), we don’t just create products—we create a universe that fans can hold in their hands, wear, play, read, and experience every day. Our mission is bold: to take imagination beyond the screen and into the real world through innovative products, immersive retail moments, and extraordinary theme park destinations.

The Contract Management Manager is a key member of the Universal Products & Experiences (UP&E) team, responsible for overseeing the contract lifecycle across specific territories and/or product categories. This role reports to the Sr. Manager - Contract Management.

The Contract Management team works across functions and shepherds deals from the pitch phase all the way through final execution and payment. The ideal candidate is a proactive and detail-oriented problem-solver who takes ownership of projects, has some contract, licensing and/or data entry experience, and can manage multiple priorities in a fast-paced environment.

• Manage the full contract lifecycle—from deal memo through asset release and execution—while improving processes, reporting, and KPIs;
• Lead contract management for assigned territories/categories, including status meetings and escalation handling;
• Ensure accurate deal entry in CRM, compliance with guidelines, and proper documentation through to execution;
• Oversee customer creation and deal reconciliation in RSG, including fully executed deals;
• Monitor and track contract renewals to ensure timely execution;
• Serve as a super-user for RightsLogic/RSG, providing training and support to internal teams;
• Resolve accounting-related deal entry issues in coordination with Finance and Controllership;
• Develop and enhance reporting tools to support decision-making;
• Issue customs letters and other required documentation for executed deals;
• Contribute to ad hoc projects and operational initiatives (e.g., Licensing Guidelines, product approval tracking);
• Collaborate with Coordinators to ensure timely completion of daily revenue-related tasks and projects.

• Relevant work experience with Consumer Products, Games, Publishing businesses strongly desired;
• Experience with a royalty-based business preferred;
• Strong organizational skills and attention to detail;
• Solid background with systems, policy setting, and processes;
• Ability to produce accurate, fit-for-purpose reports from system data;
• Advanced MS office skills;
• Excellent data analytical skills.

• Previous experience with contract management systems preferred.

This position has been designated as hybrid, which currently requires contributing from the office a minimum of three days per week. Beginning January 2026, hybrid employees will be required to work from the office a minimum of four days per week.

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation.