At a Glance
- Tasks: Drive eCommerce growth and manage key partner relationships across EMEA.
- Company: Join Universal Products & Experiences, a leader in digital retail innovation.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Collaborative culture with diverse projects and tight deadlines.
- Why this job: Be at the forefront of eCommerce strategies and make a real impact.
- Qualifications: Experience with Amazon, strong analytical skills, and a competitive mindset.
The predicted salary is between 45000 - 50000 £ per year.
An exciting opportunity to join Universal Products & Experiences, supporting the acceleration of eCommerce growth across EMEA. This role blends operational execution, commercial delivery, strategic planning, and new business development to strengthen Universal's digital retail footprint. Reporting to the Director, eCommerce & Digital Strategy, the Manager will work closely with partners and internal teams to drive performance, scale innovation, and manage emerging eCommerce models aligned to franchise, category, and consumer priorities.
Responsibilities
- Manage and grow key eCommerce partner relationships through KPIs, joint business plans and performance reviews.
- Lead and develop strong relationships and drive efficient communications with licensees to ensure alignment of joint execution plans, to convey regular updates on franchise and category performance.
- Lead recurring business reviews, planning sessions, and cross-functional alignment.
- Support partners with best practice execution to improve visibility, traffic, and conversion.
- Optimise and manage media investments and budget allocations using data driven insights across agency and partner teams.
- Oversee and optimise day to day digital shelf execution (such as content, search, availability, promotional planning).
- Drive collaboration with marketplace retailers (such as Amazon) across the broader organisation.
- Identify product assortment and partner gaps across eCommerce channels, translating insights into growth opportunities.
- Manage and maintain a line list of products across markets leveraging tools available.
- Responsible for administration in relation to account management.
Partnership & Stakeholder Management
- Build strong relationships with external partners to unlock commercial opportunities and improve collaboration.
- Work closely with internal teams (Retail, Franchise, Category, Marketing, Finance, Legal, broader business) to ensure alignment on priorities and execution where appropriate.
- Act as an internal eCommerce advocate, sharing best practices, insights, and capability building support.
- Support the rollout of eCommerce frameworks, playbooks, and ways of working across markets.
Performance & Reporting
- Define and track success metrics for eCommerce and innovation initiatives, ensuring actionable visibility for internal and external stakeholders.
- Provide regular updates to the business on performance, risks, and opportunities.
- Monitor trends, competitive dynamics, and digital shelf health to anticipate shifts and guide proactive action.
- Uphold Universal brand and content standards across partners and platforms, ensuring compliance with legal and licensing requirements.
- Contribute to continuous improvements of tools, workflows and data access to enhance decision making.
Strategic Planning & Growth
- Support the development and execution of eCommerce strategies across franchises, categories, and consumer segments to grow UP&E market share.
- Build business cases for new partnerships, digital capabilities, and commercial initiatives.
- Contribute to annual planning, forecasting, and opportunity sizing to support EMEA commercial objectives.
Innovation & Emerging Models
- Support management of new business models such as social commerce, influencer led retail, and AI driven personalisation.
- Pilot, test, and scale innovative programs that drive incremental growth, such as marketplace expansion or new digital retail formats.
- Track industry trends, partner innovation, and consumer behaviours to inform future initiatives.
Qualifications & Skills
- Experience in working with Amazon either in Ads or Retail organisation with working knowledge of both areas of the business.
- Highly competitive mindset & Business results oriented: ability to perform, to budget and manage forecast.
- Strong analytical, problem solving and project management skills.
- Demonstrable experience in Sales / Marketing / Retail / FMCG, ideally with solid experience in a multinational environment.
- Ability to build relationships within a matrix business environment and handle diverse audiences.
- Proven stakeholder management and influencing skills.
- Natural ability to drive performance and work in a wide variety of projects with tight deadlines.
- Good understanding of online / digital metrics.
- Fluency in English and another European language is advantageous.
E-Commerce Manager in City of Westminster employer: NBC Universal, Inc.
Universal Products & Experiences is an exceptional employer that fosters a dynamic and collaborative work culture, ideal for those passionate about eCommerce and digital innovation. With a strong focus on employee growth, the company offers numerous opportunities for professional development and cross-functional collaboration, ensuring that team members can thrive in their roles while contributing to exciting projects across EMEA. Located in a vibrant environment, employees benefit from a supportive atmosphere that encourages creativity and strategic thinking, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land E-Commerce Manager in City of Westminster
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like NBC Universal, Inc. are looking for when hiring for a E-Commerce Manager.
✨Showcase Your Skills with an Online Portfolio
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✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at NBC Universal, Inc. as a E-Commerce Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out NBC Universal, Inc.’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a E-Commerce Manager.
We think you need these skills to ace E-Commerce Manager in City of Westminster
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at NBC Universal, Inc., make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with NBC Universal, Inc.'s goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at NBC Universal, Inc.. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at NBC Universal, Inc.
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that NBC Universal, Inc. uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at NBC Universal, Inc.. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
