At a Glance
- Tasks: Ensure effective property management and deliver excellent customer service.
- Company: A growing Housing Association in North Belfast focused on affordable housing.
- Benefits: Competitive salary, generous leave, hybrid working, and private healthcare options.
- Other info: Flexible hours and supportive work environment with career growth opportunities.
- Why this job: Join a mission-driven team making a real difference in the community.
- Qualifications: 3rd level education or 1 year experience in a similar role required.
The predicted salary is between 34434 - 39862 £ per year.
We are a Housing Association in North Belfast providing affordable quality housing to those in need. We have recently expanded our operations in Belfast to over 1200 properties and we currently employ 50 staff. We wish to recruit a suitably qualified person for the following post:
Reporting to the Customer Repairs Manager, the jobholder will ensure the effective and efficient delivery of property management operations. This is a full-time permanent post working 37 hours per week.
The successful candidate must have:
- Essential Qualifications: 3rd Level education or equivalent in a related subject OR a minimum of 1 year experience within the last 5 years in a similar role
- Essential Experience: A minimum of 1-year experience within the last 5 years in a related field
- Excellent customer service and communication skills
- Computer Literacy: A good working knowledge of Microsoft Office packages including Word, Excel and Outlook
The position offers the following benefits:
- Salary £34,434 - £39,862 per annum
- Generous optional contributory pension scheme
- 23 days annual leave pa rising to 28 after 5 years service
- 12 customary holidays
- Occupational sickness scheme
- Private Healthcare option
- Excellent work and family friendly policies
- Employee assistance programme
- Hybrid working arrangement
- Flexitime scheme
- Birthday leave
37 hours per week: Mon-Thurs 9-5, Fri 9-4.30pm
The closing date for returned applications is 12.00 noon Friday 12th June 2026.
NB Housing is an equal opportunity employer. We reserve the right to enhance criteria in the event of an unprecedented response.
Maintenance Officer employer: NB Housing
As a leading Housing Association in North Belfast, we pride ourselves on providing affordable quality housing while fostering a supportive and inclusive work environment. Our commitment to employee well-being is reflected in our generous benefits package, including a contributory pension scheme, private healthcare options, and flexible working arrangements that promote a healthy work-life balance. Join us to be part of a dedicated team where your contributions are valued, and opportunities for professional growth are abundant.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector or related fields. You never know who might have a lead on a Maintenance Officer role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission in providing affordable housing and think about how your skills align with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your customer service skills! Since this role involves communication with tenants, consider role-playing common scenarios with a friend. This will boost your confidence and help you articulate your experience effectively during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Maintenance Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Maintenance Officer role. Highlight your relevant experience and qualifications, especially any customer service skills and property management experience. We want to see how you fit into our mission of providing quality housing!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your computer literacy and any specific experiences that relate to the job description.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key skills and experiences stand out. Remember, we’re looking for effective communication skills!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at NB Housing
✨Know Your Stuff
Make sure you brush up on your knowledge of property management operations. Familiarise yourself with the specific responsibilities of a Maintenance Officer and be ready to discuss how your qualifications or experience align with these duties.
✨Show Off Your Customer Service Skills
Since excellent customer service is key for this role, prepare examples from your past experiences where you successfully handled customer queries or resolved issues. This will demonstrate your ability to communicate effectively and maintain positive relationships.
✨Get Tech-Savvy
As the job requires a good working knowledge of Microsoft Office, make sure you're comfortable using Word, Excel, and Outlook. You might be asked about how you've used these tools in previous roles, so have some examples ready to share.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of properties you'll be managing, or the challenges the organisation currently faces. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
