An exciting opportunity has arisen to join the team at our Retirement Village as Deputy Manager.
The main responsibility of this role is to provide support to the staff team and residents at Larmenier and deputise in the absence of the General Manager. To provide a warm and welcoming atmosphere with a focus on excellent customer service to all that visit Larmenier Village.
We are looking for someone who can work as part of a team and can effectively supervise individuals and a team. The role will suit someone who is caring, friendly and empathetic.
Responsibilities & Duties
- Leadership of the service in the absence of the GM including share of the on-call process.
- Allocation of tasks to team members and planning of duties to the wider team.
- On occasions you will be required to step up and work alongside others on the floor.
- Support with the recruitment process, raising of adverts for vacancies and interviewing ofperspective new staff members. Oversight of internal recruitment system Eploy in absenceof GM.
- Process of payroll in the absence of the GM
- General administrative duties, including processing of invoices to finance and statement ofaccount for residents. Weekly monitoring of debt on accounts.
- Support the GM in the chairing of staff and residents meeting and creation of minutes.
- Take the lead on viewings for rental and sales opportunities and updating on internalrecords associated with this task.
- Management of the Deposit Protection Scheme for new rentals.
- Processing of all payments and reconciliation of monthly takings for coffee shop and bar.
- Effective management of complaints process.
- Support the GM with HR related tasks and completion of all required paperwork.
- Monitoring and updating of progress trackers for the service and updating of serviceimprovement plan.
- Completing of staff supervision meetings and completion of necessary documentation.
- Staff development and identifying training needs for the team.
- Promotion of safe working practices as laid down by the Heath and Safety at Work Actincluding the completion of all internal audit processes.
About You
We’re looking for an enthusiastic and passionate Deputy Manager to be part of the team. You will ideally have experience in management of Support Work work or Hospitality.
Personal Attributes
- Flexibility is required in this role as Larmenier is a small service with a focus on teamwork.
- A positive approach to training and development.
- A confident manner as this role involves in dealing with various stakeholders.
- A confidential and trustworthy manner.
- The ability to remains calm in a crisis and problem solve.
- Strong leadership skills with the confidence to delegate to others.
Working for Us
You will enjoy access to a huge variety of benefits and services to support your well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:
- We will pay for your DBS disclosure certificate
- Induction and commitment to ongoing learning and development
- Wellbeing – free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues.
- Aged 18-22 – we pay at least National Living Wage rate
Deputy Manager (Retirement Village) in Blackburn employer: Nazareth
Nazareth care home is an excellent employer, offering a supportive and nurturing environment for Dining Room Assistants. With a strong commitment to employee well-being, comprehensive training, and career development opportunities, staff can thrive while making a meaningful impact on residents' lives. Located in a community-focused setting, employees also benefit from perks like free DBS checks and discounts through the Blue Light Card.
