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- Tasks: Support the store team, enhance customer service, and drive sales.
- Company: Join a leading retail brand with a vibrant culture.
- Benefits: Enjoy discounts, bonuses, health plans, and career development opportunities.
- Other info: Access to training, apprenticeships, and community initiatives.
- Why this job: Be a key player in a fast-paced environment and make a real impact.
- Qualifications: Previous supervisory experience and a passion for retail are essential.
The predicted salary is between 25000 - 30000 £ per year.
Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Responsibilities
- Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
- Drive and exceed sales targets by monitoring staff service levels, utilising in-store devices to offer the full product range, and analysing reports for effective product placement.
- Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
- Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.
Role objectives and KPI’s
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross‑selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store Audits.
- Ensure all new colleagues complete mandatory training required.
Skills and Experience
- Previous supervisory or Team Leader experience in a fast-paced Retail/Customer Facing environment.
- Passionate about retail & hold a good understanding of the latest trends and our competitors.
- Previous experience of coaching and mentoring individuals.
- Strong communication skills.
- Strong attention to detail & ability to maintain high standards on the shop floor.
- Promote JD Group values to internal and external stakeholders.
Benefits
- Monthly discretionary bonus schemes.
- Company discount of 25% off a large number of products in‑store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to counselling services, digital health and well‑being advice through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted Gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental Holiday Allowance.
Supervisor - Naylors Nantwich employer: Naylor's Equestrian Llp
Contact Detail:
Naylor's Equestrian Llp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Naylors Nantwich
✨Tip Number 1
Get to know the company inside out! Research Naylors Nantwich, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for retail.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers. Being able to share these stories will help you stand out as a candidate who truly understands the importance of excellent service.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They might give you insider tips about the interview process or even put in a good word for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Supervisor - Naylors Nantwich
Some tips for your application 🫡
Show Your Passion for Retail: Let us see your enthusiasm for the retail world! Mention any relevant experience and how it aligns with our values. We love candidates who are genuinely excited about customer service and keeping up with the latest trends.
Tailor Your Application: Make sure to customise your application to highlight your supervisory experience and skills that match the job description. We want to know how you can contribute to our team, so be specific about your achievements in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Naylor's Equestrian Llp
✨Know Your Customer Service Basics
Make sure you brush up on the key principles of excellent customer service. Be ready to discuss how you've handled complaints or inquiries in the past, and think about specific examples that showcase your ability to maintain high standards on the shop floor.
✨Showcase Your Supervisory Skills
Prepare to talk about your previous experience in a supervisory role. Highlight any coaching or mentoring you've done, and be ready to explain how you’ve motivated your team to exceed sales targets and maintain visual merchandising standards.
✨Understand the Brand and Competitors
Familiarise yourself with Naylors Nantwich and its competitors. Being knowledgeable about the latest retail trends will show that you're passionate about the industry and can contribute to driving sales and improving customer service.
✨Prepare Questions for Them
Think of insightful questions to ask during the interview. This could be about their approach to staff training or how they measure success in terms of KPIs. It shows you're genuinely interested in the role and eager to contribute to the team.