At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a fast-paced retail environment.
- Company: Join JD Group, a dynamic company focused on career development and progression.
- Benefits: Enjoy 25% off products, exclusive discounts, health plans, and personal development courses.
- Other info: Access to apprenticeships, discounted gym memberships, and opportunities to volunteer.
- Why this job: Be part of a team that values your growth and offers real opportunities to learn.
- Qualifications: Positive attitude, strong communication skills, and flexibility for various shifts.
Role overview
We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.
Responsibilities
- Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
- Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
- Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
- Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross-sell products to maximise sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
- Address and resolve customer queries in a professional manner.
- Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPI’s
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure all stock on the shop floor is fully replenished.
Skills and Experience
- A positive attitude towards a fast-paced, customer focused retail environment.
- An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career and learn new skills.
- Confident interpersonal and communication skills who thrives in social situations through engagement with customers.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
- Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health)
- Health cash plans
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
- Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)
- Discounted Gym memberships at JD Gyms
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation
- Employer engagement forums to help influence positive change
- Incremental Holiday Allowance
Store Colleague - Part Time (Fully Flexible) in Preston employer: Naylor's Equestrian Llp
JD Group is an exceptional employer that prioritises employee growth and development, offering a wealth of opportunities for career progression within a dynamic retail environment. With a strong focus on customer service and teamwork, our culture fosters collaboration and support, while our generous benefits, including a 25% discount on products and access to health and well-being resources, ensure that our colleagues feel valued and motivated. Join us in creating memorable shopping experiences while enjoying a fulfilling career with ample learning opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Store Colleague - Part Time (Fully Flexible) in Preston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on JD Group. Understand their values, products, and what makes them tick. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering exceptional shopping experiences, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your sales savvy! Brush up on upselling and cross-selling techniques. Think of ways you can maximise sales opportunities and be prepared to discuss how you would approach this in the store.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Store Colleague - Part Time (Fully Flexible) in Preston
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to contribute to an exceptional shopping experience.
Tailor Your CV:Make sure to customise your CV to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with our needs, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the good stuff about why you’d be a great fit for us.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Naylor's Equestrian Llp
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Store Colleague. Familiarise yourself with customer service principles and sales techniques, as these will be key topics during your chat. Being able to discuss how you can contribute to exceptional customer experiences will impress the interviewers.
✨Showcase Your Flexibility
Since this role requires flexibility in working hours, be prepared to discuss your availability openly. Highlight any previous experience where you adapted to changing schedules or took on various roles within a team. This shows that you're ready to jump in wherever needed, which is crucial for a fast-paced retail environment.
✨Demonstrate Your Sales Skills
Think of examples from your past where you've successfully upsold or cross-sold products. Be ready to share specific instances where you exceeded sales targets or enhanced customer satisfaction. This will show that you not only understand the importance of sales but also have the skills to back it up.
✨Engage with Enthusiasm
During the interview, let your positive attitude shine through. Retail is all about people, so showing genuine enthusiasm for helping customers and working in a team will resonate well. Practice engaging with the interviewer as if they were a customer, demonstrating your interpersonal skills and ability to connect with others.
