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- Tasks: Join us as a Sales Assistant, delivering top-notch customer service and driving sales.
- Company: JD Group is a leading retailer known for its dynamic work environment and growth opportunities.
- Benefits: Enjoy 25% off products, exclusive discounts, health plans, and access to development courses.
- Why this job: Be part of a vibrant team, enhance your skills, and make a real impact in retail.
- Qualifications: A positive attitude, strong communication skills, and flexibility for various shifts are essential.
- Other info: Opportunities for volunteering and gaining recognised qualifications while you work.
Role overview:
We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.
Responsibilities:
- Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
- Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
- Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
- Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross-sell products to maximise sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
- Address and resolve customer queries in a professional manner.
- Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPI’s:
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure all stock on the shop floor is fully replenished.
Skills and Experience:
- A positive attitude towards a fast-paced, customer focused retail environment.
- An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career and learn new skills.
- Confident Interpersonal and communication skills who thrives in social situations through engagement with customers.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
- Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health)
- Health cash plans
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only)
- Discounted Gym memberships at JD Gyms
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation
- Employer engagement forums to help influence positive change
- Incremental Holiday Allowance
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Store Colleague employer: Naylor's Equestrian Llp
Contact Detail:
Naylor's Equestrian Llp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague
✨Tip Number 1
Familiarise yourself with the products and services offered by JD Group. Being knowledgeable about the range will not only help you engage customers effectively but also demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail scenario. This will help you feel more confident when greeting customers and addressing their queries, which is crucial for this position.
✨Tip Number 3
Showcase your ability to work in a team by participating in group activities or volunteering. Highlighting your teamwork experience can set you apart, as collaboration is key in achieving store targets.
✨Tip Number 4
Be prepared to discuss how you handle challenges in a fast-paced environment. Think of examples where you've turned a difficult situation into a positive outcome, as this aligns with the company's focus on personal and professional growth.
We think you need these skills to ace Store Colleague
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail. Use specific examples that demonstrate your ability to drive sales and provide exceptional customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your ability to upsell and maintain high merchandising standards.
Highlight Relevant Skills: In your application, emphasise your positive attitude, flexibility, and strong communication skills. These are crucial for thriving in a fast-paced retail environment and will resonate well with JD Group's expectations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in retail roles.
How to prepare for a job interview at Naylor's Equestrian Llp
✨Show Your Enthusiasm
As a Store Colleague, your enthusiasm for customer service is key. Make sure to express your passion for helping customers and creating a positive shopping experience during the interview.
✨Demonstrate Sales Skills
Be prepared to discuss how you've successfully driven sales in previous roles. Share specific examples of upselling or cross-selling products, as this will show your ability to meet and exceed sales targets.
✨Highlight Teamwork
Since working closely with other sales assistants is crucial, emphasise your teamwork skills. Talk about experiences where you collaborated with colleagues to achieve common goals or improve store performance.
✨Prepare for Customer Scenarios
Anticipate questions about handling customer queries or complaints. Prepare scenarios where you resolved issues effectively, showcasing your problem-solving skills and commitment to customer satisfaction.
