Assistant Store Manager in South Shields

We are seeking a skilled Assistant Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets whilst providing unparalleled service.

Responsibilities

• Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales and KPI targets.
• Setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth.
• Creating a positive team culture through recruiting, training and continuously developing your staff.
• Building a motivated and high performing team, increasing chances of store success.
• Analysing sales data and financial reports to make quick and well-informed decisions alongside the Store Manager, identifying and responding to areas of opportunity operationally and commercially.
• Act as the point of contact for colleagues in the manager's absence.
• Provide excellent customer service, addressing inquiries and resolving complaints professionally.
• Help manage day-to-day operations, including opening and closing procedures.
• Support cash management tasks, such as processing transactions and reconciling tills.
• Participate in hiring, onboarding, and training new employees.
• Provide feedback and coaching to colleagues to improve performance.
• Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.

Role objectives and KPI's

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive all additional KPI's including but not limited to Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.

Employee Development and Support

• Ensure all new colleagues complete mandatory training required.
• Ensure employee satisfaction surveys meet or exceed company benchmarks.
• Assist in keeping operational costs within the allocated budget.

Skills and Experience

• Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
• Passionate about retail and hold a good understanding of the latest trends and our competitors.
• Previous experience of coaching and developing individuals.
• Strong communication skills.
• Proven track record of achieving and exceeding sales targets and KPI's.
• Experience in analysing KPI data to make commercial decisions.
• Keen eye for detail and commerciality. Previous experience within visual merchandising would be advantageous.
• Promote JD Group values to internal and external stakeholders.

Benefits

• Quarterly discretionary bonus schemes.
• Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
• Access to digital health and well-being services through our benefits platform (TELUS Health).
• Health cash plans.
• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
• Access to apprenticeships and accredited qualifications – earn while you learn and gain nationally recognised qualifications (England Only).
• Company Sick Pay scheme.
• Discounted Gym memberships at JD Gyms.
• Life Assurance.
• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to help influence positive change.
• Incremental Holiday Allowance.