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- Tasks: Lead a dynamic team to achieve sales targets and deliver exceptional customer service.
- Company: Join a leading retail brand with a focus on innovation and teamwork.
- Benefits: Enjoy a 25% discount, bonuses, health plans, and personal development opportunities.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in retail management and a passion for coaching and developing others.
- Other info: Access to exclusive discounts, wellness services, and opportunities to volunteer.
The predicted salary is between 36000 - 60000 £ per year.
Role overview:
We are seeking a skilled Senior Floor Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets whilst providing unparalleled service.
Responsibilities:
- Support the store management team in ensuring the store achieves the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
- Drive store sales through effective merchandising, stock replenishment, and team motivation.
- Monitor and drive all key performance indicators such as Sales, Conversion, Units, and more.
- Support the Store Management team in optimizing financial performance of the store by effectively managing costs, including audit compliance and wage cost.
- Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.
- Provide excellent customer service, addressing inquiries and resolving complaints professionally.
- Help manage day-to-day operations, including opening and closing procedures.
- Support cash management tasks, such as processing transactions and reconciling tills.
- Participate in hiring, onboarding, and training new employees.
- Provide feedback and coaching to colleagues to improve performance.
Role objectives and KPI\’s:
- Contribute to achieving or exceeding the store\’s monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
Additional responsibilities include:
- Ensure stock accuracy during store audits.
- Ensure all new colleagues complete mandatory training.
- Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
- Assist in keeping operational costs within the allocated budget.
Skills and Experience:
- Previous supervisory or management experience in a fast-paced Retail/Customer Facing environment.
- Passionate about retail & hold a good understanding of the latest trends and competitors.
- Previous experience of coaching and developing individuals.
- Strong communication skills.
- Proven track record of achieving and exceeding sales targets and KPI\’s.
- Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous.
- Promote JD Group values to internal and external stakeholders.
Benefits:
- Monthly discretionary bonus schemes.
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts from over retailers through our online benefits platform (TELUS Health).
- Access to digital health and well-being services through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development.
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted Gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental Holiday Allowance.
Senior Floor Manager employer: Naylor's Equestrian Llp
Contact Detail:
Naylor's Equestrian Llp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Floor Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or resolved a conflict. We want to hear how you’ve driven sales and improved performance, so be ready to share those success stories.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're engaged and helps you figure out if the role is right for you. Ask about their KPIs or how they support employee development – it’s a win-win!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Senior Floor Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous supervisory roles and any achievements related to sales targets and KPIs. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about retail and how your leadership style aligns with our values. Share specific examples of how you've motivated teams or improved customer satisfaction in the past.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use a friendly tone and don’t hesitate to showcase your personality. We love candidates who can connect with both customers and colleagues!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Naylor's Equestrian Llp
✨Know Your Numbers
As a Senior Floor Manager, you'll need to be on top of your KPIs. Before the interview, brush up on key metrics like sales targets, conversion rates, and customer satisfaction scores. Be ready to discuss how you've driven these numbers in your previous roles.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about examples that highlight your ability to mentor and motivate a team. Prepare stories that demonstrate how you've developed colleagues and fostered a positive work environment.
✨Understand the Brand
Familiarise yourself with the company's values and recent trends in retail. Being able to discuss how you align with their mission and how you can contribute to their success will show that you're genuinely interested in the position.
✨Prepare for Customer Scenarios
Customer service is key in this role. Think of challenging customer interactions you've handled in the past and how you resolved them. Be ready to role-play potential scenarios during the interview to showcase your problem-solving skills.