JD plc is seeking a Customer Service Agent at Kingsway for a full-time, rotating shift pattern across 5 days out of 7. Hours include 6:30am–7:15pm on weekdays and 6:30am–6:00pm on weekends, with a rotating weekend roster and coverage needs.
You will handle inquiries via phone, email, social media and live chat, resolve product questions or issues, take orders by phone, and provide product guidance while recording reasons for contacts and contributing to service improvements.
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Multichannel Customer Service Agent - 24/7 Rotating Shifts in Rochdale employer: Naylor's Equestrian Llp
At JD plc, we pride ourselves on fostering a dynamic and supportive work environment for our Customer Care Advisors in Kingsway. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, alongside attractive benefits such as staff discounts from day one and a discounted gym membership. Our culture encourages creativity and adaptability, ensuring that every team member feels valued and empowered to make a meaningful impact in their role.
