At a Glance
- Tasks: Help customers with queries via phone, email, and social media while representing our brand positively.
- Company: Join a dynamic team at JD plc, known for its commitment to customer satisfaction.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Be part of a fast-growing company that values creativity and adaptability.
- Why this job: Make a real difference by solving customer issues and enhancing their shopping experience.
- Qualifications: Previous customer service experience is a plus; strong communication skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
Reporting to: Customer Care Team Manager
Location: Kingsway
Role purpose and scope:
- Positively represent the JD plc brand to our customers through multiple channels, by providing effective and efficient resolutions to customer queries.
- Dealing with inbound contact, by various channels including phone, email, social media and live chat; to resolve product related questions, issues or complaints both pre and post order.
- Taking orders by phone and setting clear expectations on delivery timescales when processing telesales orders.
- Providing technical assistance to customers placing orders on the website.
- Provide assistance with product related questions, and helping our customers reach an informed decision on their purchases.
- Communicating information about the company’s products and services.
- Dealing with written communication through email and post, as well as general administrative duties.
- Accurately recording reasons for customer contacts.
- Actively encouraging feedback from customers and providing recommendations for improvement to your line manager.
- Constructively explaining processes and procedures when things occasionally don’t go to plan.
Person Specification:
- Previous experience in a customer service role is desirable.
- You need to have the ability to remain calm and focused when dealing with challenging situations.
- Ability to work on own initiative and as part of a team.
- Being creative and forward thinking in suggesting alternative solutions to resolve customer issues.
- Understands the need for confidentiality and compliance with legislation.
- Open and adaptable to change, as a fast-growing business we are constantly developing and improving our systems so the ability to quickly adapt is a must.
- Flexible approach to working, as we need to cover a 24/7 operation.
- Can-do attitude, accountable even when something is outside area of responsibility.
- Ability to provide good judgement, even in pressurised situations.
- Is a self-starter and self-sufficient.
- Excellent PC skills.
- Excellent communicator.
- Positive manner.
Customer Care Advisor -Days in Rochdale employer: Naylor's Equestrian Llp
At JD plc, we pride ourselves on fostering a dynamic and supportive work environment for our Customer Care Advisors in Kingsway. Our commitment to employee growth is evident through ongoing training opportunities and a culture that values feedback and innovation, ensuring you can thrive both personally and professionally. With a focus on teamwork and a flexible approach to work, we empower our staff to deliver exceptional service while enjoying the unique advantages of working in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor -Days in Rochdale
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Naylor's Equestrian Llp. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Naylor's Equestrian Llp before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Advisor -Days in Rochdale
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Naylor's Equestrian Llp:Your cover letter is your chance to shine! Tell us why you want to work at Naylor's Equestrian Llp specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Naylor's Equestrian Llp!
How to prepare for a job interview at Naylor's Equestrian Llp
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
