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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and drive sales.
- Company: Join a dynamic retail brand with a focus on growth and teamwork.
- Benefits: Enjoy discounts, bonuses, and access to personal development courses.
- Why this job: Be part of a vibrant team and make a real impact in retail.
- Qualifications: Previous supervisory experience and a passion for retail trends.
- Other info: Opportunities for career progression and community involvement.
The predicted salary is between 28800 - 43200 £ per year.
Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Responsibilities
- Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
- Drive and exceed sales targets by monitoring staff service levels, utilising in-store devices to offer the full product range, and analysing reports for effective product placement.
- Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
- Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.
Role objectives and KPI’s:
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store Audits.
- Ensure all new colleagues complete mandatory training required.
Skills and Experience
- Previous supervisory or Team Leader experience in a fast-paced Retail/ Customer Facing environment.
- Passionate about retail & hold a good understanding of the latest trends and our competitors.
- Previous experience of coaching and mentoring individuals.
- Strong communication skills.
- Strong attention to detail & ability to maintain high standards on the shop floor.
- Promote JD Group values to internal and external stakeholders.
Benefits
- Monthly discretionary bonus schemes.
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted Gym memberships at JD Gym.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental Holiday Allowance.
Supervisor in North East employer: Naylor's Equestrian Llp
Contact Detail:
Naylor's Equestrian Llp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in North East
✨Tip Number 1
Get to know the company inside out! Research their values, recent news, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or inquiries. Role-playing these situations can help you feel more confident and prepared for the interview.
✨Tip Number 3
Showcase your leadership experience! Be ready to share examples of how you've trained or mentored others in previous roles. Highlighting your ability to develop staff will make you stand out as a strong candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Supervisor in North East
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Supervisor role. Highlight your previous supervisory experience and how it aligns with our customer service goals. We want to see how you can bring your unique skills to our team!
Showcase Your Passion: Let your enthusiasm for retail shine through! Mention any relevant trends or competitors you’re passionate about. We love candidates who are genuinely excited about the industry and can bring that energy to our store.
Highlight Your Communication Skills: As a Supervisor, strong communication is key. Use your application to demonstrate how you've effectively coached or mentored others in the past. We want to know how you can inspire and lead our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Naylor's Equestrian Llp
✨Know Your Customer Service Basics
Make sure you brush up on the fundamentals of excellent customer service. Be ready to discuss how you've handled complaints or inquiries in the past, and think about specific examples that showcase your ability to maintain high standards on the shop floor.
✨Show Off Your Supervisory Skills
Prepare to talk about your previous experience in a supervisory role. Highlight any coaching or mentoring you've done, and be ready to explain how you’ve motivated your team to exceed sales targets and maintain visual merchandising standards.
✨Understand the Role's KPIs
Familiarise yourself with the key performance indicators (KPIs) mentioned in the job description. Be prepared to discuss how you would contribute to achieving or exceeding these targets, such as upselling or maintaining stock accuracy during audits.
✨Demonstrate Your Passion for Retail
Let your enthusiasm for retail shine through during the interview. Talk about the latest trends and competitors, and share why you’re excited about the opportunity to work in this fast-paced environment. This will show that you’re not just looking for any job, but that you genuinely care about the industry.
