At a Glance
- Tasks: Lead a team to deliver top-notch customer service and drive sales.
- Company: Join a dynamic retail brand with a focus on growth and teamwork.
- Benefits: Enjoy discounts, bonuses, health plans, and personal development opportunities.
- Other info: Access to training, apprenticeships, and a supportive work environment.
- Why this job: Be part of a vibrant team and make a real impact in retail.
- Qualifications: Previous supervisory experience and a passion for retail trends.
The predicted salary is between 28800 - 43200 £ per year.
Being part of the store's Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Responsibilities:
- Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
- Drive and exceed sales targets by monitoring staff service levels, utilising in-store devices to offer the full product range, and analysing reports for effective product placement.
- Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
- Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.
Role objectives and KPI's:
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store Audits.
- Ensure all new colleagues complete mandatory training required.
Skills and Experience:
- Previous supervisory or Team Leader experience in a fast-paced Retail/ Customer Facing environment.
- Passionate about retail and hold a good understanding of the latest trends and our competitors.
- Previous experience of coaching and mentoring individuals.
- Strong communication skills.
- Strong attention to detail and ability to maintain high standards on the shop floor.
- Promote JD Group values to internal and external stakeholders.
Benefits:
- Monthly discretionary bonus schemes.
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships and accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted Gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental Holiday Allowance.
Supervisor in Macclesfield employer: Naylor's Equestrian Llp
As a Supervisor at JD Group, you will thrive in a dynamic retail environment that prioritises exceptional customer service and employee development. With a strong emphasis on personal growth, you will have access to a variety of training programmes, exclusive discounts, and a supportive work culture that values your contributions. Join us in a role that not only drives sales but also fosters a sense of community and well-being among our team members.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Macclesfield
✨Tip Number 1
Get to know the company inside out! Research their values, recent news, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for supervisors, like how you handle customer complaints or motivate your team. The more you rehearse, the more confident you'll feel.
✨Tip Number 3
Dress to impress! Make sure your outfit aligns with the company's vibe. Looking sharp not only boosts your confidence but also shows you take the opportunity seriously.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Supervisor in Macclesfield
Some tips for your application 🫡
Show Your Passion for Retail:When writing your application, let us see your enthusiasm for retail shine through! Share your experiences and what excites you about working in a fast-paced environment. We love candidates who are genuinely passionate about customer service and the latest trends.
Highlight Your Supervisory Experience:Make sure to emphasise any previous supervisory or team leader roles you've had. We want to know how you've successfully managed teams and maintained high standards on the shop floor. Specific examples will help us picture you in the role!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention how your skills align with our objectives, like driving sales targets and maintaining visual merchandising standards.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Naylor's Equestrian Llp
✨Know Your Customer Service Basics
Make sure you brush up on the key principles of excellent customer service. Be ready to discuss how you've handled complaints or inquiries in the past, and think about specific examples that showcase your ability to maintain high standards on the shop floor.
✨Show Off Your Supervisory Skills
Prepare to talk about your previous experience in a supervisory role. Highlight any coaching or mentoring you've done, and be ready to explain how you’ve driven sales targets and improved team performance in a fast-paced environment.
✨Understand Visual Merchandising
Familiarise yourself with visual merchandising techniques and be prepared to discuss how you would maintain high standards in this area. Think about how you can use engaging visual techniques to enhance the shopping experience and drive sales.
✨Be Ready for KPI Discussions
Since KPIs are crucial for this role, come prepared to discuss how you’ve contributed to achieving or exceeding sales targets in the past. Have some numbers or examples ready to demonstrate your understanding of metrics like Units, Conversion, and Net Promoter Score.
