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- Tasks: Lead a team to deliver top-notch customer service and drive sales.
- Company: Join Naylors Nantwich, a vibrant retail environment with a focus on teamwork.
- Benefits: Enjoy 25% off products, bonuses, and access to wellness services.
- Other info: Opportunities for personal growth and community involvement through volunteering.
- Why this job: Be part of a dynamic team and develop your leadership skills in retail.
- Qualifications: Previous supervisory experience and a passion for retail trends.
The predicted salary is between 25000 - 30000 £ per year.
Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Responsibilities
- Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
- Drive and exceed sales targets by monitoring staff service levels, utilising in-store devices to offer the full product range, and analysing reports for effective product placement.
- Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
- Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.
Role objectives and KPI’s
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross‑selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store Audits.
- Ensure all new colleagues complete mandatory training required.
Skills and Experience
- Previous supervisory or Team Leader experience in a fast-paced Retail/Customer Facing environment.
- Passionate about retail & hold a good understanding of the latest trends and our competitors.
- Previous experience of coaching and mentoring individuals.
- Strong communication skills.
- Strong attention to detail & ability to maintain high standards on the shop floor.
- Promote JD Group values to internal and external stakeholders.
Benefits
- Monthly discretionary bonus schemes.
- Company discount of 25% off a large number of products in‑store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to counselling services, digital health and well‑being advice through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted Gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental Holiday Allowance.
Supervisor - Naylors Nantwich in London employer: Naylor's Equestrian Llp
Contact Detail:
Naylor's Equestrian Llp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Naylors Nantwich in London
✨Tip Number 1
Get to know the company inside out! Research Naylors Nantwich, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for retail, which will definitely impress.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or inquiries. Role-playing these situations with a friend can help you feel more confident and ready to tackle any questions they throw your way.
✨Tip Number 3
Showcase your leadership experience! Be prepared to share examples of how you've trained or mentored others in previous roles. This will highlight your ability to support and develop staff, which is key for a supervisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Naylors Nantwich. Let’s get you that interview!
We think you need these skills to ace Supervisor - Naylors Nantwich in London
Some tips for your application 🫡
Show Your Passion for Retail: Let us see your enthusiasm for the retail world! In your application, mention any experiences that highlight your love for customer service and how you keep up with the latest trends. This will help us understand why you're a great fit for our team.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your previous supervisory experience and how it aligns with the responsibilities of the Supervisor role at Naylors Nantwich. We want to see how you can contribute to our success!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. This helps us quickly grasp your skills and experiences, making it easier for us to see your potential.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Naylor's Equestrian Llp
✨Know Your Customer Service Basics
Make sure you brush up on the key principles of excellent customer service. Be ready to discuss how you've handled complaints or inquiries in the past, and think about specific examples that showcase your ability to maintain high standards on the shop floor.
✨Show Off Your Supervisory Skills
Prepare to talk about your previous experience in a supervisory role. Highlight any coaching or mentoring you've done, and be ready to explain how you’ve motivated your team to exceed sales targets and maintain visual merchandising standards.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to the role, such as sales targets and Net Promoter Score. Be prepared to discuss how you would drive these metrics in your new position and provide examples of how you've achieved similar goals in the past.
✨Demonstrate Your Passion for Retail
Let your enthusiasm for retail shine through during the interview. Talk about current trends and competitors, and share your thoughts on how they impact customer service and sales strategies. This will show that you're not just looking for a job, but that you're genuinely invested in the industry.