At a Glance
- Tasks: Deliver outstanding customer service and resolve member enquiries efficiently.
- Company: Join JD Gyms, a brand passionate about exceptional member experiences.
- Benefits: Enjoy free gym membership, staff discounts, and wellbeing support.
- Other info: Opportunity to grow within a professional and positive team.
- Why this job: Make a real difference in a fast-paced, supportive environment.
- Qualifications: Previous customer service experience and strong communication skills.
The predicted salary is between 20000 - 25000 £ per year.
Job Overview
ROLE: Customer Relations Advisor
REPORTING TO: Contact Centre Manager
BASED: JD Gyms Contact Centre (Office-Based), Kirkstall Road, Leeds, LS4 2AZ
HOURS: 30 hours per week over 4 days.
Purpose of the Role: To deliver outstanding customer service to JD Gyms members by resolving enquiries efficiently, supporting membership processes, and ensuring every interaction reflects the JD Gyms brand values.
Key Responsibilities
- Handle inbound and outbound customer enquiries across multiple channels.
- Resolve membership queries such as cancellations, freezes, payment queries, and account updates with accuracy and professionalism.
- Provide clear, friendly, and informative guidance on JD Gyms products, services, and policies.
- Manage and elevate complaints in line with company procedures, ensuring timely and satisfactory resolutions.
- Maintain accurate records of all interactions and updates using internal systems.
- Support operational teams by communicating member feedback and identifying recurring issues.
- Promote a positive customer experience by delivering service that is fast, helpful, and brand-aligned.
Essential Skills and Experience
- Previous experience in a customer service or contact centre environment.
- Strong verbal and written communication skills with the ability to adapt tone to different channels.
- Confident in handling high-volume enquiries while maintaining service quality.
- Ability to remain calm, patient, and solution-focused when dealing with challenging situations.
- Competent IT skills with the ability to learn new systems quickly.
- Strong organisational skills with excellent attention to detail.
Benefits
- FREE JD Gyms Membership for yourself.
- JD Group staff discounts.
- Company pension scheme.
- Wellbeing support & employee discount programme.
About JD Gyms
At JD Gyms, we’re passionate about delivering an exceptional experience for every member. We pride ourselves on creating a fast-paced, supportive environment where your skills make a real difference. Joining our team means being part of a brand that values professionalism, positivity, and continuous improvement—helping us provide outstanding service that keeps our members coming back.
Customer Relations Advisor in Leeds employer: Naylor's Equestrian Llp
At JD Gyms, we are committed to fostering a vibrant and supportive work culture that empowers our Customer Relations Advisors to excel in delivering exceptional service. With benefits like free gym membership, staff discounts, and a strong focus on employee wellbeing, our Leeds-based team enjoys a dynamic environment that encourages personal and professional growth while embodying our brand values of positivity and professionalism.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Advisor in Leeds
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Naylor's Equestrian Llp and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Naylor's Equestrian Llp and let us see your personality shine through!
We think you need these skills to ace Customer Relations Advisor in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Naylor's Equestrian Llp.
Get Familiar with Our Brand:Before applying, take some time to learn about Naylor's Equestrian Llp and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Naylor's Equestrian Llp
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Naylor's Equestrian Llp.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Naylor's Equestrian Llp will surely appreciate.
