At a Glance
- Tasks: Lead the team, deliver excellent customer service, and maintain store standards.
- Company: GO Outdoors, a passionate and people-focused outdoor retailer.
- Benefits: Staff discounts, holiday allowance, gym membership, and personal development opportunities.
- Other info: Join a diverse team committed to innovation and operational excellence.
- Why this job: Empower adventurers and make the outdoors accessible for everyone.
- Qualifications: Previous supervisory experience and strong communication skills.
The predicted salary is between 24000 - 30000 £ per year.
This is GO Outdoors. Made for Exploring. Built for Everyone. At GO Outdoors, our purpose is simple: to inspire and equip everyone for life outdoors. From hikers to cyclists, cold-water dippers to weekend campers, we believe the outdoors should be for all - and we’re here to make it accessible with trusted kit and unbeatable value. We’re passionate, practical, and people‑focused. Our values - welcoming, responsible, authentic, and innovative - guide everything we do as we help the nation discover the joy of being out there. If you’re driven to empower every kind of adventurer and make the outdoors accessible to all, you’ll feel right at home with us.
Role Overview
As a Supervisor at GO Outdoors, you play a key role in supporting the smooth running of the shop floor and delivering the high standards our customers expect. You lead by example, guide colleagues during each shift, and help maintain strong levels of customer service, presentation, and store performance. You’ll also support daily operational tasks as directed by Store Management.
Key Responsibilities
- Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets GO Outdoors standards.
- Support sales performance by monitoring service levels, utilising in-store systems to offer the full product range, and assisting with effective product placement.
- Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with GO Outdoors’ expectations.
- Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.
Skills & Experience Required
- Previous supervisory or team leader experience in a fast-paced retail or customer-facing environment.
- Strong communication skills with the confidence to guide and support colleagues on the shop floor.
- Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
- Passion for retail and the outdoors, with good product awareness and the ability to represent GO Outdoors values.
Desirable Attributes
- Energetic, hands-on leader who thrives in a busy, fast-moving store environment.
- Confident problem solver with strong customer resolution skills.
- Interest in visual merchandising and product presentation.
- Team-focused mindset with a positive, supportive approach.
What We Offer
We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered. We celebrate the diversity of our teams and strive to ensure that all colleagues — regardless of background, identity, or lived experience — can thrive and contribute meaningfully.
As part of our successful and continually evolving company, you’ll be encouraged to embrace our core priorities: putting people first, staying connected to our customers, and delivering operational excellence. We are always exploring new opportunities for growth and welcome individuals who are passionate about making a positive impact every day.
We know our employees work tirelessly to make GO Outdoors the success it is today and, in return, we offer some great benefits:
- Incremental Holiday Allowance
- Staff Discount on qualifying purchases across Group retail stores and online
- Exclusive Colleague Bike Discount scheme
- Discounted Gym membership
- Personal development opportunities to learn and develop at work
- Access to Apprenticeships and accredited qualifications
About JD Group
Founded in 1981 with a single store in the Northwest of England, JD Group has grown into a leading global omni-channel retailer in Sports Fashion, Outdoors, and Gyms. Our diverse and dedicated teams operate across a portfolio of renowned retail brands in multiple international markets.
Listed on the London Stock Exchange since 1996 and a proud member of the FTSE100 since 2019, JD Group continues to expand both in the UK and globally, driven by a commitment to innovation, excellence, and possibility.
Our vision is to become the world’s most trusted and dynamic omni-channel retailer in the sports and outdoor industry. We welcome individuals from all backgrounds to join us in shaping this future. If you're passionate about contributing to an inclusive, people-first, and customer-centric organisation and are motivated by continuous growth and operational excellence, we’d love to hear from you.
Supervisor in Kingston upon Thames employer: Naylor's Equestrian Llp
At GO Outdoors, we pride ourselves on being an excellent employer that champions inclusivity and personal growth. Our vibrant work culture fosters a supportive environment where every team member is valued, and we offer fantastic benefits such as incremental holiday allowance, staff discounts, and opportunities for personal development. Join us in our mission to make the outdoors accessible for everyone while enjoying a rewarding career in a dynamic retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Kingston upon Thames
✨Tip Number 1
Get to know the company! Before your interview, dive into GO Outdoors' values and mission. Show us that you’re not just another candidate but someone who genuinely resonates with our passion for the outdoors.
✨Tip Number 2
Practice your people skills! As a Supervisor, you'll be leading a team and interacting with customers. Role-play common scenarios with friends or family to boost your confidence in handling queries and guiding colleagues.
✨Tip Number 3
Bring your energy! We love hands-on leaders who thrive in a busy environment. During your interview, share examples of how you've energised your team in past roles and how you can bring that vibe to GO Outdoors.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the GO Outdoors family!
We think you need these skills to ace Supervisor in Kingston upon Thames
Some tips for your application 🫡
Show Your Passion for the Outdoors:When you're writing your application, let your love for the outdoors shine through! Share any personal experiences or adventures that highlight your enthusiasm for outdoor activities. We want to see how you connect with our mission at GO Outdoors.
Highlight Your Leadership Skills:As a Supervisor, you'll be guiding your team, so make sure to showcase any previous supervisory or team leader experience in your application. Use specific examples to demonstrate how you've successfully led a team in a fast-paced environment.
Be Authentic and Personable:We value authenticity, so don’t be afraid to let your personality come through in your writing. Use a friendly tone and be yourself! This will help us get a sense of who you are and how you might fit into our welcoming culture.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Naylor's Equestrian Llp
✨Know Your GO Outdoors
Before the interview, dive into everything about GO Outdoors. Familiarise yourself with their values, products, and customer service approach. This will not only show your enthusiasm but also help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully guided a team or resolved conflicts. Highlight your ability to motivate others and maintain high standards in a busy environment.
✨Demonstrate Customer Focus
Customer service is key at GO Outdoors. Be ready to discuss how you've handled customer queries or complaints in the past. Use specific examples that showcase your problem-solving skills and your commitment to providing excellent service.
✨Dress for Success
Since this role is in retail, make sure to dress smartly yet comfortably. Opt for attire that reflects the outdoor spirit of the brand. This shows that you understand the culture and are ready to represent GO Outdoors from the get-go.
