At a Glance
- Tasks: Lead the team, deliver excellent customer service, and maintain store standards.
- Company: GO Outdoors, a vibrant retail environment passionate about the outdoors.
- Benefits: Competitive hourly rate, staff discounts, gym membership, and personal development opportunities.
- Other info: Embrace diversity and grow with a company that values its people.
- Why this job: Join a dynamic team and make a positive impact in a fast-paced retail setting.
- Qualifications: Previous supervisory experience and strong communication skills required.
The predicted salary is between 27000 - 28000 £ per year.
Hourly Rate - £13.06
Role Overview
As a Supervisor at GO Outdoors, you play a key role in supporting the smooth running of the shop floor and delivering the high standards our customers expect. You lead by example, guide colleagues during each shift, and help maintain strong levels of customer service, presentation, and store performance. You’ll also support daily operational tasks as directed by Store Management.
Key Responsibilities
- Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets GO Outdoors standards.
- Support sales performance by monitoring service levels, utilising in-store systems to offer the full product range, and assisting with effective product placement.
- Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with GO Outdoors’ expectations.
- Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.
Skills & Experience Required
- Previous supervisory or team leader experience in a fast‑paced retail or customer‑facing environment.
- Strong communication skills with the confidence to guide and support colleagues on the shop floor.
- Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
- Passion for retail and the outdoors, with good product awareness and the ability to represent GO Outdoors values.
Desirable Attributes
- Energetic, hands‑on leader who thrives in a busy, fast‑moving store environment.
- Confident problem solver with strong customer resolution skills.
- Interest in visual merchandising and product presentation.
- Team‑focused mindset with a positive, supportive approach.
What We Offer
We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered. We celebrate the diversity of our teams and strive to ensure that all colleagues – regardless of background, identity, or lived experience – can thrive and contribute meaningfully. As part of our successful and continually evolving company, you’ll be encouraged to embrace our core priorities: putting people first, staying connected to our customers, and delivering operational excellence. We are always exploring new opportunities for growth and welcome individuals who are passionate about making a positive impact every day. We know our employees work tirelessly to make GO Outdoors the success it is today and, in return, we offer some great benefits:
- Incremental Holiday Allowance
- Staff Discount on qualifying purchases across Group retail stores and online
- Exclusive Colleague Bike Discount scheme
- Discounted Gym membership
- Personal development opportunities to learn and develop at work
- Access to Apprenticeships and accredited qualifications
Supervisor in Inverness employer: Naylor's Equestrian Llp
At GO Outdoors, we pride ourselves on being an exceptional employer that values diversity and empowers our team members. As a Supervisor, you'll thrive in a dynamic retail environment where your leadership skills will shine, supported by a culture that prioritises personal development and operational excellence. With benefits like incremental holiday allowance, staff discounts, and access to apprenticeships, we ensure that every colleague can grow and contribute meaningfully while enjoying their passion for the outdoors.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Inverness
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Naylor's Equestrian Llp, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Naylor's Equestrian Llp!
We think you need these skills to ace Supervisor in Inverness
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Naylor's Equestrian Llp, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Naylor's Equestrian Llp and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Naylor's Equestrian Llp that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Naylor's Equestrian Llp
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
