At a Glance
- Tasks: Lead and motivate a dynamic team to deliver exceptional customer service.
- Company: Join a leading retail brand with a focus on growth and development.
- Benefits: Enjoy discounts, bonuses, health plans, and career development opportunities.
- Other info: Be part of a supportive culture that values feedback and personal growth.
- Why this job: Make a real impact in a vibrant retail environment while growing your career.
- Qualifications: 2+ years of management experience and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Make your part of GO a great place to shop and work through the effective leadership and management of your store or defined business area. Motivate and coach store teams to deliver service which has customers at the heart, through exceptional store standards and highly engaged colleagues.
Responsibilities
- Support the Store Manager lead and motivate a high performing, highly engaged team.
- Create a culture of exceptional customer service ensuring our store teams win customers for life by exceeding their expectations.
- Develop store teams through internal development programme to support future talent and career pathways to help us grow our business.
- Uphold a safe and compliant operating environment for all colleagues and customers.
- Deliver financial results in line with or in excess of company targets.
- Support other retail management duties where required.
- Act as the point of contact for colleagues in the manager’s absence.
- Provide excellent customer service, addressing inquiries and resolving complaints professionally.
- Help manage day-to-day operations, including opening and closing procedures.
- Support cash management tasks, such as processing transactions and reconciling tills.
- Participate in hiring, onboarding, and training new employees.
- Provide feedback and coaching to colleagues to improve performance.
- Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.
Role objectives and KPI’s
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high customer metric score.
- Ensure stock accuracy during store audits.
- Ensure all new colleagues complete mandatory training required.
- Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
- Assist in keeping operational costs within the allocated budget.
Skills and Experience
- Great coaching, mentoring and team building skills that drive team performance.
- Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills.
- At least 2 years management experience, preferably in a similar format of retail.
- Experience of effectively prioritising and delegating workload to achieve team goals and objectives.
- A proven record of successfully promoting and growing a brand or service in the local community.
- A passion for customer service and a proven record of delivering excellence in this area.
- Demonstrate the ability to improve store performance & standards through effective planning.
- Robust working knowledge of retail KPI’s and the proven ability to control costs, increase sales and improve the customer experience.
- Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities.
- Leads with a plan/do/review mindset.
- Confident and clear decision maker.
- Communicates in a way that inspires and engages.
- Strives to be better.
- Resilient and positive attitude even under pressure.
- Takes personal responsibility.
- Lives and breathes our values.
- Passionate about developing teams.
- Committed to two-way, clear, and honest feedback.
- Builds great relationships.
Benefits
- Discretionary bonus schemes.
- Company discount off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to digital health and well-being services through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted Gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental Holiday Allowance.
Department Manager in Gateshead employer: Naylor's Equestrian Llp
At JD Group, we pride ourselves on being an exceptional employer that fosters a vibrant work culture where employees are motivated to excel. As a Department Manager, you will lead a passionate team dedicated to delivering outstanding customer service while benefiting from extensive internal development programmes and a range of employee perks, including discounts and health services. Our commitment to personal growth and community engagement makes this an ideal place for those seeking a rewarding career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Department Manager in Gateshead
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they value. This will help you tailor your answers and show that you're a great fit for the team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or improved customer service. We want to hear how you’ve made a difference in previous roles, so be ready to share those success stories.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're engaged and interested. Ask about team dynamics, training opportunities, or how they measure success in the role. This can also help you decide if it’s the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Department Manager in Gateshead
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've motivated and developed teams in the past, so share specific examples that showcase your coaching and mentoring abilities.
Customer Service is Key:Since customer service is at the heart of our business, don’t forget to mention your passion for delivering exceptional service. Tell us about times when you went above and beyond to exceed customer expectations – we love hearing those stories!
Be Clear and Confident:Your written application should reflect your communication skills. Use clear and confident language, and make sure to structure your application well. This will help us see your ability to communicate effectively, which is crucial for the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Naylor's Equestrian Llp
✨Know Your Store Inside Out
Before the interview, make sure you’re familiar with the store's layout, product offerings, and any recent promotions. This shows your genuine interest in the role and helps you discuss how you can enhance customer experience and team performance.
✨Showcase Your Leadership Style
Be ready to share specific examples of how you've motivated and developed teams in the past. Highlight your coaching techniques and how they’ve led to improved performance or customer satisfaction. This will demonstrate your fit for a management position.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like resolving customer complaints or managing team conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Demonstrate Your Passion for Customer Service
Talk about your commitment to exceptional customer service and provide examples of how you’ve gone above and beyond in previous roles. This aligns perfectly with the company’s goal of winning customers for life and shows you’re the right fit for their culture.
