At a Glance
- Tasks: Help customers with queries via phone, email, and social media while representing our brand positively.
- Company: Join a dynamic team at JD plc, known for its customer-first approach.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Fast-paced environment with a focus on teamwork and continuous improvement.
- Why this job: Make a real difference by solving customer issues and enhancing their experience.
- Qualifications: Customer service experience is a plus; strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
Role purpose and scope:
- Positively represent the JD plc brand to our customers through multiple channels, by providing effective and efficient resolutions to customer queries.
- Dealing with inbound contact, by various channels including phone, email, social media and live chat; to resolve product related questions, issues or complaints both pre and post order.
- Taking orders by phone and setting clear expectations on delivery timescales when processing telesales orders.
- Providing technical assistance to customers placing orders on the website.
- Provide assistance with product related questions, and helping our customers reach an informed decision on their purchases.
- Communicating information about the company’s products and services.
- Dealing with written communication through email and post, as well as general administrative duties.
- Accurately recording reasons for customer contacts.
- Actively encouraging feedback from customers and providing recommendations for improvement to your line manager.
- Constructively explaining processes and procedures when things occasionally don’t go to plan.
Person Specification:
- Previous experience in a customer service role is desirable.
- You need to have the ability to remain calm and focused when dealing with challenging situations.
- Ability to work on own initiative and as part of a team.
- Being creative and forward thinking in suggesting alternative solutions to resolve customer issues.
- Understands the need for confidentiality and compliance with legislation.
- Open and adaptable to change, as a fast-growing business we are constantly developing and improving our systems so the ability to quickly adapt is a must.
- Flexible approach to working, as we need to cover a 24/7 operation.
- Can-do attitude, accountable even when something is outside area of responsibility.
- Ability to provide good judgement, even in pressurised situations.
- Is a self-starter and self-sufficient.
- Excellent PC skills.
- Excellent communicator.
- Positive manner.
Customer Care Advisor -Days employer: Naylor's Equestrian Llp
At JD plc, we pride ourselves on fostering a dynamic and supportive work environment for our Customer Care Advisors in Kingsway. Our commitment to employee growth is evident through ongoing training opportunities and a culture that values feedback and innovation, ensuring you can thrive both personally and professionally. With a focus on teamwork and a positive approach to customer service, you'll find a rewarding career where your contributions truly matter.
We think you need these skills to ace Customer Care Advisor -Days
Customer Service Experience
Effective Communication
Technical Assistance
Order Processing
Problem-Solving Skills
Adaptability
Attention to Detail
