At a Glance
- Tasks: Lead the team, ensure excellent customer service, and maintain store standards.
- Company: Dynamic retail brand committed to diversity and employee empowerment.
- Benefits: Holiday allowance, staff discounts, gym membership, and personal development opportunities.
- Other info: Join a supportive team that values innovation and customer focus.
- Why this job: Be a hands-on leader in a fast-paced environment and make a real impact.
- Qualifications: Previous supervisory experience and strong communication skills required.
The predicted salary is between 20790 - 25410 £ per year.
Role Overview
As a Supervisor, you play a key role in supporting the smooth running of the shop floor and delivering the high service standards our customers expect.
You lead by example, guide colleagues during each shift, and help maintain strong levels of customer service, presentation, and store performance.
You'll also support daily operational tasks as directed by Store Management.
Key Responsibilities
- Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets expected standards.
- Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
- Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand expectations.
- Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.
Skills & Experience Required
- Previous supervisory or team leader experience in a fast-paced retail or customer-facing environment.
- Strong communication skills with the confidence to guide and support colleagues on the shop floor.
- Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
- Passion for retail, strong product and trend awareness, and the ability to demonstrate company values.
Desirable Attributes
- Energetic, hands-on leader who thrives in a busy, fast-moving store environment.
- Confident problem solver with strong customer-resolution skills.
- Interest in visual merchandising and product presentation.
- Team-focused mindset with a positive and supportive approach.
What We Offer
We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered.
We celebrate the diversity of our teams and strive to ensure that all colleagues, regardless of background, identity, or lived experience, can thrive and contribute meaningfully.
As part of our successful and continually evolving business, you'll be encouraged to embrace and uphold our strategic priorities: putting people first, staying at the forefront of digital innovation, remaining deeply attuned to our customers, and pursuing operational excellence.
We are always exploring new avenues for growth, and we welcome individuals who are passionate about making a positive impact every day.
We know our employees work tirelessly to contribute to our success and, in turn, we offer some amazing benefits:
- Incremental Holiday Allowance
- Staff Discount on qualifying purchases across retail stores and online
- Exclusive Colleague Bike Discount Scheme
- Discounted Gym Membership
- Personal development opportunities to learn and develop at work
- Access to Apprenticeships and accredited qualifications
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Supervisor in Coatbridge employer: Naylor's Equestrian Llp
Naylor's Equestrian Llp is an excellent employer, offering a vibrant work culture in Coatbridge, Scotland, where teamwork and customer focus are at the heart of our operations. Employees enjoy a range of benefits, including a generous Staff Discount and opportunities for personal development, making it a rewarding place to grow your career while being part of a passionate team dedicated to enhancing customer experiences.
