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For Companies At a Glance
- Tasks: Lead and inspire your team to create an exceptional shopping experience.
- Company: Join a dynamic retail group known for its commitment to customer service.
- Benefits: Enjoy discounts, bonuses, and access to personal development courses.
- Why this job: Make a real impact by developing talent and driving store success.
- Qualifications: 2+ years of management experience and a passion for coaching.
- Other info: Be part of a supportive culture that values feedback and growth.
The predicted salary is between 36000 - 60000 £ per year.
Make your part of GO a great place to shop and work through the effective leadership and management of your store or defined business area. Motivate and coach store teams to deliver service which has customers at the heart, through exceptional store standards and highly engaged colleagues.
Responsibilities
- Support the Store Manager lead and motivate a high performing, highly engaged team.
- Create a culture of exceptional customer service ensuring our store teams win customers for life by exceeding their expectations.
- Develop store teams through internal development programme to support future talent and career pathways to help us grow our business.
- Uphold a safe and compliant operating environment for all colleagues and customers.
- Deliver financial results in line with or in excess of company targets.
- Support other retail management duties where required.
- Act as the point of contact for colleagues in the manager’s absence.
- Provide excellent customer service, addressing inquiries and resolving complaints professionally.
- Help manage day-to-day operations, including opening and closing procedures.
- Support cash management tasks, such as processing transactions and reconciling tills.
- Participate in hiring, onboarding, and training new employees.
- Provide feedback and coaching to colleagues to improve performance.
- Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.
Role objectives and KPI’s
- Contribute to achieving or exceeding the store's monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross‑selling targets.
- Maintain a high customer metric score.
- Ensure stock accuracy during store audits.
- Ensure all new colleagues complete mandatory training required.
- Ensure employee satisfaction, store engagement survey results meet or exceed company benchmarks.
- Assist in keeping operational costs within the allocated budget.
Skills and Experience
- Great coaching, mentoring and team building skills that drive team performance.
- Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills.
- At least 2 years management experience, preferably in a similar format of retail.
- Experience of effectively prioritising and delegating workload to achieve team goals and objectives.
- A proven record of successfully promoting and growing a brand or service in the local community.
- A passion for customer service and a proven record of delivering excellence in this area.
- Demonstrate the ability to improve store performance & standards through effective planning.
- Robust working knowledge of retail KPI’s and the proven ability to control costs, increase sales and improve the customer experience.
- Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities.
- Leads with a plan/do/review mindset.
- Confident and clear decision maker.
- Communicates in a way that inspires and engages.
- Strives to be better.
- Resilient and positive attitude even under pressure.
- Takes personal responsibility.
- Lives and breathes our values.
- Passionate about developing teams.
- Committed to two‑way, clear, and honest feedback.
- Builds great relationships.
Benefits
- Discretionary bonus schemes.
- Company discount off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to digital health and well-being services through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted gym memberships at JD Gyms.
- Access to colleague networks to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental Holiday Allowance.
Department Manager in Bristol employer: Naylor's Equestrian Llp
Contact Detail:
Naylor's Equestrian Llp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager in Bristol
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they value. This will help you tailor your answers and show that you're a great fit for the team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or improved customer service. We want to hear how you’ve made a difference in previous roles.
✨Tip Number 3
Don’t just sit back after applying! Follow up with a friendly email to express your enthusiasm. It shows initiative and keeps you on their radar. Plus, we love seeing candidates who are proactive!
✨Tip Number 4
Be ready to discuss KPIs and how you've met or exceeded them in the past. We’re all about results, so come prepared with numbers and examples that highlight your success in driving sales and improving performance.
We think you need these skills to ace Department Manager in Bristol
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've motivated and coached teams in the past, so share specific examples that demonstrate your ability to create a positive work environment.
Customer Service is Key: Since customer service is at the heart of our business, don’t forget to mention your passion for delivering exceptional service. Share any experiences where you’ve gone above and beyond to meet customer needs, as this will resonate with us.
Be Clear and Concise: We appreciate clear communication, so keep your application straightforward. Use bullet points where possible to outline your skills and experiences, making it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: To ensure your application gets the attention it deserves, make sure to apply through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Naylor's Equestrian Llp
✨Know Your Store Inside Out
Before the interview, make sure you’re familiar with the store's layout, product offerings, and any recent promotions. This shows your genuine interest in the role and helps you discuss how you can enhance customer experience and team performance.
✨Showcase Your Leadership Style
Be ready to share specific examples of how you've motivated and developed teams in the past. Highlight your coaching techniques and how they’ve led to improved performance or customer satisfaction. This will demonstrate your fit for a management position.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like resolving customer complaints or managing team conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Demonstrate Your Passion for Customer Service
Be prepared to discuss what exceptional customer service means to you and how you’ve delivered it in previous roles. Share stories that illustrate your commitment to creating a positive shopping experience and winning customers for life.
