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- Tasks: Supervise staff, enhance customer service, and drive sales in a dynamic retail environment.
- Company: Join a leading retail brand with a focus on teamwork and innovation.
- Benefits: Enjoy a 25% discount, bonuses, health plans, and personal development opportunities.
- Why this job: Be a key player in delivering exceptional customer experiences and achieving sales goals.
- Qualifications: Previous supervisory experience in retail and a passion for the latest trends.
- Other info: Access to training, gym discounts, and opportunities to make a positive impact.
The predicted salary is between 24000 - 36000 £ per year.
Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Responsibilities
- Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
- Drive and exceed sales targets by monitoring staff service levels, utilising in-store devices to offer the full product range, and analysing reports for effective product placement.
- Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
- Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.
Role objectives and KPIs
- Contribute to achieving or exceeding the store’s monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store audits.
- Ensure all new colleagues complete mandatory training required.
Skills and Experience
- Previous supervisory or Team Leader experience in a fast-paced Retail/Customer Facing environment.
- Passionate about retail & hold a good understanding of the latest trends and our competitors.
- Previous experience of coaching and mentoring individuals.
- Strong communication skills.
- Strong attention to detail & ability to maintain high standards on the shop floor.
- Promote JD Group values to internal and external stakeholders.
Benefits
- Monthly discretionary bonus schemes.
- Company discount of 25% off a large number of products in-store and online.
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted Gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental Holiday Allowance.
Supervisor in Bridgwater employer: Naylor's Equestrian Llp
Contact Detail:
Naylor's Equestrian Llp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in Bridgwater
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers. Use examples from your past experiences that highlight your skills in customer service and team leadership.
✨Tip Number 3
Dress to impress! Make sure your outfit aligns with the company’s style and values. Looking sharp not only boosts your confidence but also shows that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that can set you apart from other candidates. Remind them why you’re a great fit for the Supervisor role and express your enthusiasm for the position.
We think you need these skills to ace Supervisor in Bridgwater
Some tips for your application 🫡
Show Your Passion for Retail: Let us see your enthusiasm for the retail world! Mention any relevant experiences that highlight your love for customer service and how you keep up with the latest trends. This will help us understand why you're a great fit for our team.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your supervisory experience and any specific skills that align with what we're looking for, like coaching or communication skills. This shows us you’ve done your homework!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Naylor's Equestrian Llp
✨Know Your Customer Service Basics
Make sure you brush up on the key principles of excellent customer service. Be ready to discuss how you've handled complaints or inquiries in the past, and think about specific examples that showcase your ability to maintain high standards on the shop floor.
✨Showcase Your Supervisory Skills
Prepare to talk about your previous supervisory or team leader experience. Highlight instances where you've successfully trained or mentored staff, and be ready to explain how you can contribute to developing new employees in this role.
✨Understand Sales Targets
Familiarise yourself with sales metrics and KPIs relevant to the retail environment. Be prepared to discuss how you've driven sales in the past, and think about strategies you could implement to exceed targets in this new position.
✨Demonstrate Your Passion for Retail
Express your enthusiasm for the retail industry and your understanding of current trends and competitors. This will show that you're not just looking for any job, but that you're genuinely interested in contributing to the success of the store.
