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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional customer service and driving sales.
- Company: Join JD Group, a leading retail brand with a vibrant culture.
- Benefits: Enjoy discounts, bonuses, health plans, and career development opportunities.
- Why this job: Step into management and make a real impact in a fast-paced environment.
- Qualifications: Previous retail management experience and a passion for customer service.
- Other info: Access to training, apprenticeships, and a supportive work community.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an enthusiastic Floor Manager ready to step into a junior management role and advance within their management career. As the vital link between management and staff, you will have avid collaboration opportunities with senior managers, championing yours and your team's career development.
Responsibilities
- Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
- Drive team sales through effective merchandising, stock replenishment & team motivation.
- Lead and develop the shopfloor team to ensure high performance, engagement and adherence to store policies and procedures.
- Ensure the shopfloor is consistently clean, organised, and visually appealing to enhance the customer shopping experience.
- Ensure that stock replenishment is completed regularly.
- Provide excellent customer service, addressing inquiries and resolving complaints professionally.
- Help manage day-to-day operations, including opening and closing procedures.
- Support cash management tasks, such as processing transactions and reconciling tills.
- Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.
Role objectives and KPI’s
- Contribute to achieving or exceeding the store’s monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store audits.
- Ensure all new colleagues complete mandatory training required.
- Ensure employee satisfaction/stores or engagement survey results meet or exceed company benchmarks.
Skills and Experience
- Previous supervisory or management experience in a fast-paced Retail/Customer Facing environment.
- Passionate about retail & hold a good understanding of the latest trends and our competitors.
- Previous experience of coaching and developing individuals.
- Strong communication skills.
- Strong attention to detail & ability to maintain high standards on the shop floor.
- Promote JD Group values to internal and external stakeholders.
Benefits
- Monthly discretionary bonus schemes.
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to digital health and well-being services through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted gym memberships at JD Gyms.
- Access to colleague networks to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental Holiday Allowance.
Floor Manager in Basingstoke employer: Naylor's Equestrian Llp
Contact Detail:
Naylor's Equestrian Llp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or social media. Ask them about their experiences and any tips they might have for landing the Floor Manager role.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 3
Show your passion for retail during the interview! Share your insights on the latest trends and how you can contribute to the store's success. This will demonstrate your enthusiasm and understanding of the industry.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind for the hiring team.
We think you need these skills to ace Floor Manager in Basingstoke
Some tips for your application 🫡
Show Your Enthusiasm: We want to see your passion for retail shine through in your application. Make sure to express your excitement about the Floor Manager role and how you can contribute to our team. A little enthusiasm goes a long way!
Tailor Your CV: When applying, customise your CV to highlight relevant experience in retail management or customer service. We love seeing how your past roles have prepared you for this position, so don’t hold back on those details!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the Floor Manager role. Share specific examples of how you've led teams or improved customer satisfaction in previous jobs. Make it personal and engaging!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s quick and easy, and we’ll be able to review your application faster. Plus, you’ll get to explore more about us while you’re there!
How to prepare for a job interview at Naylor's Equestrian Llp
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s values and recent developments in the retail sector. This will help you demonstrate your passion for retail and show that you’re not just another candidate.
✨Showcase Your Leadership Skills
As a Floor Manager, you’ll need to lead a team effectively. Prepare examples of how you’ve motivated and developed team members in previous roles. Highlight any coaching experiences to show you can foster a positive work environment.
✨Customer Service is Key
Be ready to discuss how you’ve handled customer complaints or enhanced customer satisfaction in the past. Use specific examples to illustrate your ability to maintain high service standards and resolve issues professionally.
✨Dress to Impress
First impressions matter! Dress smartly and appropriately for the interview. A polished appearance reflects your understanding of the retail environment and shows that you take the opportunity seriously.
