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For Companies At a Glance
- Tasks: Help members with banking needs and provide excellent customer service.
- Company: Join Navy Federal Credit Union, a top-rated employer with a vibrant culture.
- Benefits: Enjoy competitive pay, generous benefits, and career growth opportunities.
- Why this job: Make a real difference in people's financial lives while building your skills.
- Qualifications: Customer service experience and strong communication skills are a plus.
- Other info: Dynamic work environment with opportunities for advancement.
The predicted salary is between 28800 - 43200 £ per year.
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.
Responsibilities
- Provide basic counseling on available products and services to meet member needs
- Assist members with opening and maintaining deposit accounts, loans, and other financial products
- Research and resolve basic account discrepancies and service requests
- Identify opportunities to cross-service products and enhance member relationships through education
- Understand and comply with all relevant federal and institutional regulations related to financial products and services
- Support team members by sharing knowledge and best practices as experience grows
- Ensure cash and other negotiable instruments are handled properly and securely
- Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
- Perform other duties as assigned
Qualifications
- Experience in building effective relationships through rapport, trust, diplomacy, and tact
- Effective research, analytical, and problem-solving skills
- Experience working independently and in a team environment
- Experience maintaining composure in a high-production and changing environment
- Experience navigating multiple systems efficiently and adapt to evolving technologies
- Effective skill exercising sound judgment and make informed decisions
- Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
- Effective verbal and written communication skills to engage with members and colleagues
- Working knowledge of deposit and loan products, services, and operational procedures
- Experience in customer service, preferably in banking or a financial institution
Desired Qualifications
- Working knowledge of deposit and loan products, services, and operational procedures
- Experience in customer service, preferably in banking or a financial institution
Hours: Available Monday - Saturday, hours based on business needs.
Location: 5627 High St W, Portsmouth, Virginia 23703
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment.
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.
Member Service Representative (Full-Time) – Churchland in Cornholme employer: Navy Federal Credit Union
Contact Detail:
Navy Federal Credit Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Service Representative (Full-Time) – Churchland in Cornholme
✨Tip Number 1
Get to know the company! Research Navy Federal Credit Union and understand their values, products, and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Member Service Representative, you'll need to engage with members effectively. Role-play common scenarios with friends or family to build your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to banking and finance. Building relationships can give you insider tips and potentially lead to referrals.
✨Tip Number 4
Don't forget to apply through our website! Completing the online assessment is crucial for your application to be considered. Keep an eye on your inbox (and spam folder) for any updates from us!
We think you need these skills to ace Member Service Representative (Full-Time) – Churchland in Cornholme
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences align with what we’re looking for.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Refer to the job description and match your qualifications with what we need for the Member Service Representative role. It shows us you’ve done your homework!
Double-Check Everything: Before hitting that submit button, take a moment to review your application. Typos and errors can make a bad impression, so ensure everything is clear and professional. We appreciate attention to detail!
Complete the Assessment: After applying, keep an eye on your inbox for the online assessment email. Completing this is super important for your application to be considered, so don’t forget to check your spam folder if it doesn’t show up right away!
How to prepare for a job interview at Navy Federal Credit Union
✨Know Your Products
Familiarise yourself with the range of products and services offered by Navy Federal Credit Union. Be ready to discuss how you can assist members with accounts, loans, and other financial products. This shows your commitment and understanding of the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've built effective relationships with customers. Highlight your ability to resolve issues and provide excellent service, as this is crucial for a Member Service Representative.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to research and resolve discrepancies or service requests. Be ready to explain your thought process and how you approached these challenges, as analytical skills are key in this role.
✨Embrace Change and Adaptability
Navy Federal values adaptability in a dynamic environment. Prepare to discuss how you've successfully navigated changes in previous roles and how you can support team initiatives. This will show that you're a team player who can thrive under pressure.
