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- Tasks: Shape and negotiate high-quality contracts that drive NAAFI's strategic goals.
- Company: Join a not-for-profit organisation supporting the Armed Forces community.
- Benefits: Enjoy a competitive salary, enhanced holiday, hybrid working, and a cash health plan.
- Why this job: Make a real impact while ensuring compliance and sustainability in contract management.
- Qualifications: Strong contract management experience and excellent communication skills required.
- Other info: Be part of a dynamic team with opportunities for growth and development.
The predicted salary is between 55000 - 65000 £ per year.
As a key member of our commercial function, the Senior Contracts Manager will play a critical role in shaping, negotiating, and delivering high quality contracts that support NAAFI’s strategic objectives. This is a high impact position responsible for ensuring that all contractual activity is commercially robust, operationally deliverable, and aligned with the standards and expectations of a trusted global organisation.
Working closely with the Head of Contracts, you will manage a diverse portfolio of agreements, strengthen commercial governance, and ensure that every contract delivers value, compliance, and long‑term sustainability for NAAFI and our stakeholders.
Responsibilities
- Accountable for managing NAAFI’s contract negotiation and delivery across all areas of NAAFI or as directed by the Head of Contracts.
- Accountable for ensuring that all contracts and business development opportunities align with NAAFI’s strategic objectives.
- Accountable for ensuring that all commercial terms and conditions are optimised between all key stakeholders, include any required compliance clauses, whilst minimising risk of the contract being exploited by either parties.
- Accountable for agreeing the technical content and wording of contracts, ensuring that clear, concise, and unambiguous wording is used and agreed with the client to minimise any conflicts allowing for smooth contract implementation and on-going service delivery.
- Accountable for creating and maintaining positive and collaborative relationships with all relevant internal and external stakeholders.
- Accountable for ensuring that during the delivery of the contract all stakeholders understand and adhere to the agreed contractual terms to avoid any breach resulting in penalties which could affect the profitability and/or reputational image of NAAFI.
- Support the Head of Contracts in managing the performance of the contract management team and its integration into the wider business.
- Responsible for researching external stakeholders, including understanding their ethics, sustainability objectives, supply chain, Corporate Social Responsibility Policies, financial stability, and prior history regarding contractual compliance and project delivery.
- Responsible for managing the performance of the contracts throughout its life cycle against a clear set of performance metrics/KPI’s and managing any underperformance.
- Responsible for the maintenance and security of any contracts and contractual records, to include but not limited to contract amendments, legal changes etc.
- Create and ensure that a CAFM system is integrated into the business to help with KPI Management, reporting and Asset tracking.
- Manage the contractual Profit and Loss Accounts across all contractual areas, ensuring income is accurate and expenditure is per the business cases agreed.
Person specification
We are seeking a commercially focused Senior Contracts Manager with strong analytical ability, clear communication skills, and the confidence to work effectively with stakeholders at all levels. You will bring proven expertise in contract management, sound financial understanding, and the ability to operate effectively within complex or regulated environments while maintaining high standards of governance and performance.
- Strong contract management experience within complex or regulated settings.
- Clear understanding of industry insights, regulatory compliance, and emerging trends.
- Experience managing Profit & Loss accounts and interpreting financial performance.
- Working knowledge of CRL and Soft FM environments.
- Ability to collaborate with and communicate confidently across all stakeholder levels.
Key Information & Benefits
- Full‑time (39hpw), permanent position.
- Hybrid working based from our UK Support Office (Whiteley & Portsmouth), with three days per week in the office.
- Cash Health Plan.
- Enhanced holiday entitlement, starting at 33 days per year and increasing with service.
- Company pension scheme.
- 15% staff discount and access to Blue Light Discounts.
- An opportunity to be part of an expanding not‑for‑profit organisation that proudly supports and gives back to the Armed Forces community.
Senior Contracts Manager employer: Navy, Army & Airforce Institute (NAAFI)
Contact Detail:
Navy, Army & Airforce Institute (NAAFI) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Contracts Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Senior Contracts Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by researching NAAFI and understanding their strategic objectives. Tailor your responses to show how your experience aligns with their goals, especially around contract management and stakeholder engagement.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds and shows your professionalism.
✨Tip Number 4
Apply through our website! We’ve got all the latest job openings listed there, and it’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Senior Contracts Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Contracts Manager role. Highlight your contract management experience and any relevant achievements that align with NAAFI’s strategic objectives. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed contracts in complex environments, and don’t forget to show your enthusiasm for working with us at NAAFI.
Showcase Your Communication Skills: As a Senior Contracts Manager, clear communication is key. In your application, demonstrate your ability to communicate effectively with stakeholders at all levels. We love seeing candidates who can convey complex information in a straightforward way!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Navy, Army & Airforce Institute (NAAFI)
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the types of contracts NAAFI deals with. Brush up on key terms and conditions, compliance clauses, and any recent changes in regulations that might affect contract management. This will show your expertise and readiness to tackle the role.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully collaborated with various stakeholders in previous roles. Highlight your ability to communicate clearly and build positive relationships, as this is crucial for a Senior Contracts Manager. Use specific scenarios where you navigated complex discussions or resolved conflicts.
✨Demonstrate Financial Acumen
Since managing Profit & Loss accounts is part of the job, be ready to discuss your experience with financial performance metrics. Bring examples of how you've interpreted financial data to inform contract decisions, and be prepared to talk about how you ensure contracts are commercially robust.
✨Align with NAAFI’s Values
Research NAAFI’s mission and values, especially their commitment to the Armed Forces community. Be ready to discuss how your personal values align with theirs and how you can contribute to their strategic objectives. This will demonstrate your genuine interest in the organisation and its goals.