At a Glance
- Tasks: Lead a team and manage canteen operations on Royal Navy ships.
- Company: Join NAAFI, supporting the Armed Forces with a unique work environment.
- Benefits: Competitive salary, 33 days holiday, pension scheme, and staff discounts.
- Other info: Must be ready for up to 10 months away from home; adventure awaits!
- Why this job: Experience life at sea while developing your management skills in a dynamic setting.
- Qualifications: 2 years of management experience in retail or hospitality required.
The predicted salary is between 36233 - 36233 £ per year.
PLEASE NOTE THE SUCCESSFUL APPLICANT WILL BE BASED ON A ROYAL NAVY SHIP AND MAY BE AWAY FROM HOME FOR UP TO 10 MONTHS PER YEAR.
NAAFI have an exciting opportunity for an experienced manager to work as a Canteen manager onboard Royal Navy ships. This opportunity will not only help you to enhance your knowledge and skills but allow you to test your abilities of working in a very unique environment. To get the most from this opportunity, you will be a dynamic individual who can build and sustain relationships with our customer in an often challenging but exciting environment.
Benefits of the role:
- Competitive salary of £36,233.60/annum (paid sterling)
- Bonus scheme
- 33 Days holiday (includes bank holidays)
- Company pension scheme
- Accommodation provided
- 15% Staff discount
- Opportunity to work as part of an expanding not-for-profit business that gives back to the Armed Forces
Responsibilities of the role:
- Lead, develop and train the members of your team to achieve success and enable all employees to deliver excellent Customer Service
- Develop business opportunities to maximise the sales and profit from the outlet alongside the controlling of costs and risks.
- Nurture and expand existing wholesale relationships with the Royal Navy, whilst continuously identifying new opportunities for wholesale customers.
- Continuously strive to achieve and exceed all targets for sales, budget and profit and that all costs and wastage are managed and controlled
- Continuously strive to achieve excellent customer service and support to the ships crew.
- Follow all NAAFI processes and procedures to ensure stock, cash and back-office systems are managed correctly and risks of loss are minimised
- Ensure Health and Safety (H&S) regulations and procedures are followed by all team members and that the relevant H&S documentation is completed within established timescales
- Encourage a culture of learning and development so all staff can fulfil their potential and NAAFI has a strong succession plan
- Liaise and collaborate with the Shoreside Team continuously to ensure smooth running of the ship.
- To undertake any reasonable request within the scope and grade of the role and to carry out other duties as reasonably requested by NAAFI for the needs of the business to enable delivery of service, including taking part in activities in the wider operational part of the business as and when required
Requirements of the role:
- 2 years demonstrable experience of working as a manager within the retail and hospitality sectors.
- You will possess excellent customer service skills
- Ability to show resilience under pressure
- You will be self-reliant and able to use your own drive and initiative to resolve problems
- Must pass an ENG 1 Medical, a Sea Survival course and the relevant security clearance
- The successful applicant must be prepared to spend a significant amount of time away from home and must consider if this fits in with their personal circumstances
Canteen Manager - Royal Navy Ships in Portsmouth employer: Navy, Army & Airforce Institute (NAAFI)
NAAFI is an exceptional employer offering a unique opportunity to work as a Canteen Manager on Royal Navy ships, where you can develop your skills in a dynamic and challenging environment. With competitive salaries, generous holiday allowances, and a strong commitment to employee growth and development, NAAFI fosters a supportive work culture that values teamwork and customer service excellence. Additionally, employees benefit from accommodation provisions and a chance to contribute to a not-for-profit organisation dedicated to supporting the Armed Forces.
Contact Details:
Navy, Army & Airforce Institute (NAAFI) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Canteen Manager - Royal Navy Ships in Portsmouth
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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✨Reach Out Directly to Navy, Army & Airforce Institute (NAAFI)
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We think you need these skills to ace Canteen Manager - Royal Navy Ships in Portsmouth
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Navy, Army & Airforce Institute (NAAFI) and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Navy, Army & Airforce Institute (NAAFI)
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
