Global Operations Manager in Hampshire

Please note this is a mobile role with a 2-3 year rotation, and you will be expected to work in all NAAFI locations worldwide.

Are you looking for your next career move in retail and hospitality? Do you want to work for a Not-For-Profit organisation that gives back to the British Armed Forces? Would you like the opportunity to travel and work in different locations across the globe? NAAFI has a fantastic opportunity for an individual with a strong retail and hospitality background and experience of managing teams to work as a Location Operations Manager. You will be a hands-on manager at a multi-site facility with a retail shop, bar and in some locations an airside terminal shop. This opportunity will allow you to increase your knowledge and skills as well as test your abilities whilst working in our unique environment.

Benefits of the Role:

• Competitive salary of £36,074.24/annum
• 33 days holiday, inclusive of public and bank holidays
• Generous company pension scheme
• Access to Blue Light and 15% staff discount
• Uniform
• Accommodation provided (Single Synopsis)
• Reasonable relocation costs will be met subject to MOD and NAAFI policy
• Site vehicle available for business and limited private use
• Opportunity to work as part of an expanding not-for-profit business that gives back to the Armed Forces
• Opportunities for succession

Role: You will be passionate about NAAFI's brand by driving and delivering an excellent and high-quality standard of service to our customers. Your goal will be to lead and motivate a team to enable them to continually exceed customer expectations by role modelling the values and behaviours required by NAAFI. To manage positive relationships with the local military unit and legal authorities, demonstrating integrity and respect are at the heart of everything we do.

Responsibilities:

• The delivery of a safe, efficient and effective service that puts customers first and is in line with all UK and local legislation through proactive management in addition to compliance with NAAFI standards of hygiene, quality and presentation.
• Security, availability, management and presentation of stock and ensuring customer demands are met by planning deliveries and controlling acceptance methods (checking quality, quantity etc), reporting discrepancies and signing documentation.
• Analysing and interpreting key financial reports to drive business and developing and delivering solutions for action required to improve standards.
• Controlling cash by maximising sales and controlling expenditure, in addition to minimising losses by reconciling tills, cash takings, safe contents and banking and reporting any discrepancies.
• Promoting NAAFI at all times through effective customer communication and building strong relationships within the community and continually seeking opportunities to enhance the customer offer for the mutual benefit of both the customer and NAAFI.
• Development of all employees, ensuring that the standards of Health & Safety, Food Safety, COSHH, and the performance expected in their job descriptions are understood and met.
• Proactively managing people in line with the policies in our People Toolkit and accountable for ensuring that appropriate manning is maintained within budget and employee attendance and time keeping is monitored and managed.
• Managing the legal compliance, cleanliness and hygiene standards of the outlet, reporting any defects in the appropriate way and managing any issues to completion.
• Outlet security by following all security procedures whilst open and closed.
• You will also be required to undertake any reasonable request within the scope and grade of the role and to carry out other duties as reasonably requested by NAAFI for the needs of the business to enable delivery of service, including taking part in activities in the wider operational part of the business as and when required.

Requirements:

• A minimum of at least 2 years retail management experience.
• Strong retail background, whilst some hospitality experience would be an advantage but not essential.
• A dynamic individual who can build and sustain relationships with our customer, possessing excellent customer service skills and the ability to show resilience under pressure.
• Cash Management/POS experience.
• Must possess a Full UK Driving Licence (essential).
• You will be self-reliant and able to use your own drive and initiative to resolve problems.
• Excellent written and numerical skills.

Please apply today with your CV for the role.