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- Tasks: Lead a team to deliver exceptional customer service and maintain high standards.
- Company: Join NAAFI, supporting the UK Armed Forces in a unique environment.
- Benefits: Competitive salary, accommodation provided, 15% staff discount, and 15 days holiday.
- Why this job: Travel globally while making a real impact in a rewarding role.
- Qualifications: 2 years of retail or hospitality experience and strong leadership skills.
- Other info: Opportunity for personal growth in a dynamic, supportive environment.
The predicted salary is between 19300 - 27300 £ per year.
Customer Service Supervisor – Gibraltar
Salary: £23,308/annum
Location: Gibraltar
Hours: Full Time - 39 Hours/week
Are you looking for your next career move as a Customer Service Supervisor? Are you a great team leader? Would you like the opportunity to travel and work in different locations across the globe? NAAFI are currently recruiting for a Customer Service Supervisor. This is an exciting opportunity for you to live and work alongside our UK Armed Forces. This opportunity will allow you to increase your knowledge and skills as well as test your abilities whilst working in our unique environment in Gibraltar.
The successful candidate will be a dynamic individual who can build and sustain relationships with our customers and staff. You will be self-reliant and able to use your own drive and initiative to resolve problems. You will be passionate about customer service, by excelling at communicating and serving our customers. You will be continuously delivering and maintaining excellent standards throughout all aspects of our business. As this job is based in Gibraltar, applicants must consider if this fits in with their personal circumstances prior to applying.
Benefits of the role:
- Competitive salary of £23,308/annum
- 15 Days holiday
- Accommodation provided (Single Synopsis)
- 15% Staff discount
- Opportunity to work as part of an expanding not-for-profit business that gives back to the Armed Forces
This role, salary and benefits are based on local Gibraltar legislation.
Responsibilities:
- To protect NAAFI’s reputation and drive our Brand by delivering an excellent and high-quality standard of service to our customers in compliance with all NAAFI Policies and legal requirements.
- To lead and motivate a team to enable them to continually exceed customer expectations by role modelling the values and behaviours required by NAAFI and ensuring that integrity and respect are at the heart of everything we do.
- To manage a positive relationship with the local military unit and legal authorities.
- Accountable for ensuring that stock is stored, prepared, rotated, displayed, promoted, merchandised and handled in a legal manner and to minimise shrinkage.
- Accountable for the management of cleanliness and hygiene standards of the outlet, reporting any defects appropriately and ensuring the correct procedure is followed to manage outlet waste and returns.
- Accountable for all cash control, including minimising losses by reconciling tills, cash takings, safe contents and banking and reporting all discrepancies.
- Accountable for compliance to OBR, HACCP, H&S, Food Safety, GDPR, Periodic counts and demonstrating due diligence at all times.
- Accountable for outlet security by following all security procedures whilst open and closed.
- Accountable for all areas of People Management in line with the policies laid out in our People Toolkit, including coaching and performance development of employees.
- Responsible for controlling availability of stock to ensure customer demands are met by planning deliveries and controlling acceptance methods.
- Able to analyse and interpret key financial reports and make proactive recommendations for improvements.
- Able to operate and effectively manage all streams of the CRL, wholesale, single/satellite detachments to ensure delivery of all outlet objectives.
- To undertake any reasonable request within the scope and grade of the role and carry out other duties as reasonably requested by NAAFI.
Requirements:
- At least 2 years demonstrable retail, catering or hospitality experience and the ability to communicate effectively with people.
- Supervisory experience and knowledge of multiple business streams.
- Health and Safety Certificate (Essential).
- Food Hygiene Certificate (Essential).
- Driving Licence.
- Excellent written and numerical skills.
- Proficient IT Skills.
- Ability to work under your own initiative and as part of a team.
- Must be able to gain relevant security clearance.
Single synopsis accommodation is provided. You will be expected to work across all retail, catering, and leisure hospitality streams. Please apply today with your CV for the role of Customer Service Supervisor.
Customer Service Supervisor - Global employer: Navy, Army & Airforce Institute (NAAFI)
Contact Detail:
Navy, Army & Airforce Institute (NAAFI) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor - Global
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at NAAFI. A friendly chat can open doors that a CV alone can't.
✨Tip Number 2
Prepare for the interview by researching NAAFI and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to it.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise – make it your own!
✨Tip Number 4
After the interview, send a quick thank-you note. It’s a simple gesture that shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Supervisor - Global
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Supervisor role. Highlight your leadership experience and any relevant customer service achievements to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and why you want to work with us at NAAFI. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved issues in previous roles. We love candidates who can think on their feet and demonstrate initiative!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team!
How to prepare for a job interview at Navy, Army & Airforce Institute (NAAFI)
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service principles and practices. Be ready to share specific examples of how you've handled difficult situations or exceeded customer expectations in the past. This will show that you’re not just a talker but someone who can deliver results.
✨Show Off Your Leadership Skills
As a Customer Service Supervisor, you'll need to lead a team effectively. Prepare to discuss your leadership style and provide examples of how you've motivated and developed team members. Think about times when you’ve resolved conflicts or improved team performance.
✨Understand the Brand and Its Values
Familiarise yourself with NAAFI’s mission and values. During the interview, demonstrate how your personal values align with theirs. This shows that you’re not just looking for any job, but that you genuinely want to contribute to their unique environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle real-life situations. Practice answering questions like how you would manage a stock discrepancy or deal with an unhappy customer. This will help you think on your feet during the actual interview.
