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- Tasks: Deliver exceptional customer service and promote the NAAFI brand.
- Company: Join a not-for-profit business supporting the Armed Forces.
- Benefits: Competitive salary, enhanced holiday, accommodation, and staff discounts.
- Why this job: Make a positive impact while gaining valuable experience in customer service.
- Qualifications: 2 years of customer service experience and effective communication skills.
- Other info: Part-time role based in Germany with opportunities for growth.
The predicted salary is between 16133 - 22586 £ per year.
Salary: £16,133 per annum
Initial Location: Germany
Hours: Part-Time - 25 Hours/week
Please note this role will initially be based in Germany, and you may be required to work across any one of our operational locations worldwide.
The ideal candidates will demonstrate a passion for customer service by delivering exceptional experiences to our customers. You will support your establishment team in achieving targets while consistently upholding high standards across all areas of the business. Your role will involve promoting and safeguarding the NAAFI brand, ensuring both customers and colleagues enjoy a positive and memorable NAAFI experience. Integrity and respect will be central to all aspects of your daily responsibilities.
As the job is based in Germany, applicants must consider if this fits in with their personal circumstances prior to applying.
Benefits of the role:
- Competitive salary of £16,133
- Enhanced holiday
- Company pension scheme
- Accommodation provided (Single Synopsis)
- 15% Staff discount & access to Blue Light Discounts
- Reasonable relocation costs will be met subject to MOD and NAAFI policy
- Opportunity to work as part of an expanding not-for-profit business that gives back to the Armed Forces
Responsibilities of the role:
- Provide proactive, courteous, friendly, and helpful service to customers.
- Maintain high standards of personal hygiene, appearance, and professional conduct.
- Ensure compliance with Health & Safety and Food Safety standards, including manual handling practices.
- Actively promote NAAFI products and sales by offering advice to customers and responding to their feedback to enhance sales and brand reputation.
- Accurately process payments for goods and food using various payment methods.
- Prepare and serve food and beverages in accordance with Food Safety and HACCP regulations.
- Monitor and replenish stock levels, adhering to legal requirements and NAAFI standards for quality and presentation.
- Ensure the cleanliness, hygiene, and safety of the premises, completing tasks outlined in cleaning rotas and schedules.
- Support colleagues with daily, weekly, and monthly outlet tasks as directed by schedules or management.
- Perform driving duties as needed.
- Fulfill additional responsibilities within the scope of the role, including other tasks requested by NAAFI to support business operations and service delivery.
Requirements for the role:
- At least 2 years demonstrable Customer Service experience and the ability to communicate effectively with people.
- Ability to work on your own initiative and as part of a team.
- Must have the right to work in the UK.
- Valid Manual UK Driving Licence (essential).
- Must be able to gain relevant security clearance.
Please apply today with your CV for the part-time role of Customer Service Assistant.
Customer Service Assistant - Global - 25hrs employer: Navy, Army & Airforce Institute (NAAFI)
Contact Detail:
Navy, Army & Airforce Institute (NAAFI) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Global - 25hrs
✨Tip Number 1
Get to know the NAAFI brand inside out! Familiarise yourself with their values and what they stand for. This way, when you chat with them, you can show off your passion for customer service and how you can contribute to their mission.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common customer service scenarios. Think about how you'd handle tricky situations or complaints. This will help you feel more confident and ready to impress.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're genuinely interested in the role and the company. Ask about team dynamics, training opportunities, or what a typical day looks like for a Customer Service Assistant at NAAFI.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start. Let’s get you that job!
We think you need these skills to ace Customer Service Assistant - Global - 25hrs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects your passion for customer service! Highlight any relevant experience and skills that align with the role. We want to see how you can bring exceptional experiences to our customers.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the Customer Service Assistant role. Share specific examples of how you've delivered great service in the past.
Show Your Personality: We love a bit of personality! Don’t be afraid to let your character shine through in your application. We’re looking for someone who can connect with our customers and colleagues alike.
Apply Through Our Website: Ready to take the plunge? Make sure to apply through our website for the best chance of success. It’s the easiest way for us to find your application and get the ball rolling!
How to prepare for a job interview at Navy, Army & Airforce Institute (NAAFI)
✨Know the NAAFI Brand
Before your interview, take some time to research the NAAFI brand and its values. Understanding their mission and how they serve the Armed Forces will help you align your answers with what they stand for. This shows genuine interest and can set you apart from other candidates.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think of situations where you went above and beyond for a customer or resolved a difficult issue. This will demonstrate your passion for delivering exceptional experiences, which is key for this role.
✨Dress the Part
Since the role involves maintaining high standards of personal hygiene and appearance, make sure to dress smartly for your interview. A professional look not only reflects your respect for the company but also gives a good first impression. Remember, you’re aiming to embody the standards expected in the role!
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. Asking questions shows your enthusiasm and helps you gauge if the company is the right fit for you.
