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- Tasks: Deliver exceptional customer service and promote NAAFI products in a kitchen environment.
- Company: Join a not-for-profit business that supports the Armed Forces community.
- Benefits: Competitive salary, enhanced holiday, pension scheme, and staff discounts.
- Why this job: Make a positive impact while gaining valuable experience in customer service.
- Qualifications: 1 year of customer service experience; kitchen experience is a plus.
- Other info: Work part-time in Germany with opportunities for personal growth.
The predicted salary is between 6453 - 6453 £ per month.
Salary: £16,133 per annum
Location: Germany
Hours: Part-Time - 10 Hours/5 days per week
Please note this role will initially be based in our School kitchen on camp in Sennelager, and you may be required to work across all of our other sites within Germany.
The ideal candidates will demonstrate a passion for customer service by delivering exceptional experiences to our customers. You will support your establishment team in achieving targets while consistently upholding high standards across all areas of the business. Your role will involve promoting and safeguarding the NAAFI brand, ensuring both customers and colleagues enjoy a positive and memorable NAAFI experience. Integrity and respect will be central to all aspects of your daily responsibilities. Whilst this role is primarily based in a kitchen, experience in this aspect is desired but not essential. As the job is based in Germany, applicants must consider if this fits in with their personal circumstances prior to applying.
Benefits of the role:
- Competitive salary of £6453.20
- Enhanced holiday
- Company pension scheme
- 15% Staff discount & access to Blue Light Discounts
- Opportunity to work as part of an expanding not-for-profit business that gives back to the Armed Forces
Responsibilities of the role:
- Provide proactive, courteous, friendly, and helpful service to customers.
- Maintain high standards of personal hygiene, appearance, and professional conduct.
- Ensure compliance with Health & Safety and Food Safety standards, including manual handling practices.
- Actively promote NAAFI products and sales by offering advice to customers and responding to their feedback to enhance sales and brand reputation.
- Accurately process payments for goods and food using various payment methods.
- Prepare and serve food and beverages in accordance with Food Safety and HACCP regulations.
- Monitor and replenish stock levels, adhering to legal requirements and NAAFI standards for quality and presentation.
- Ensure the cleanliness, hygiene, and safety of the premises, completing tasks outlined in cleaning rotas and schedules.
- Support colleagues with daily, weekly, and monthly outlet tasks as directed by schedules or management.
- Perform driving duties as needed.
- Fulfill additional responsibilities within the scope of the role, including other tasks requested by NAAFI to support business operations and service delivery.
Requirements for the role:
- At least 1 year demonstrable Customer Service experience and the ability to communicate effectively with people of all ages.
- Desirable experience working in Kitchens, with an understanding of COSHH and hygiene/food safety guidelines.
- Ability to work on your own initiative and as part of a team.
- Must have the right to work in the UK.
- Must be able to gain relevant security clearance.
- Must be able to obtain an enhanced DBS certificate.
Please apply today with your CV for the part-time role.
Customer Service Assistant - Germany - 10hrs employer: Navy, Army & Airforce Institute (NAAFI)
Contact Detail:
Navy, Army & Airforce Institute (NAAFI) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Germany - 10hrs
✨Tip Number 1
Get to know the company! Research NAAFI and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these experiences during your interview to demonstrate your passion for delivering exceptional service.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even give you tips on how to stand out in your application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the NAAFI team and ready to contribute to their mission.
We think you need these skills to ace Customer Service Assistant - Germany - 10hrs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’re excited about joining our team. Keep it friendly and engaging – we love a bit of personality!
Show Off Your Team Spirit: Since this role involves working closely with others, let us know about your teamwork skills. Share examples of how you've collaborated in the past and how you can contribute to our positive work environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us quickly. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Navy, Army & Airforce Institute (NAAFI)
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've provided exceptional service in the past, especially in challenging situations. This will show that you understand the importance of delivering a positive experience.
✨Familiarise Yourself with NAAFI
Do some research on NAAFI and its values. Understanding their mission and how they support the Armed Forces will help you align your answers with their goals. Mentioning specific aspects of their brand during the interview can really impress the hiring team.
✨Prepare for Practical Questions
Since this role involves working in a kitchen, be prepared for questions about food safety and hygiene practices. Even if you don’t have direct experience, showing that you understand the basics of COSHH and HACCP regulations can set you apart from other candidates.
✨Show Your Team Spirit
This job requires teamwork, so be ready to discuss how you work well with others. Share examples of how you've supported colleagues in previous roles or how you've contributed to a positive team environment. This will demonstrate that you're a great fit for their culture.
