Commercial Assistant

Salary: £27,803.88 per annum

Location: NAAFI UK Support Office – Currently based in Whiteley, Fareham

Hours: 39 hours/week

Are you currently on the lookout for your next career move? Do you have strong administrative skills and a keen eye for detail? Are you someone who enjoys working with data, supporting commercial operations and delivering excellent customer service? Do you want to work for an organisation that gives back to the British Armed Forces? NAAFI are recruiting for Commercial Assistants to support our Buying and Central Ordering teams. The successful candidate will play a key role in maintaining accurate product and pricing data, supporting stock replenishment activities, and ensuring the smooth operation of our commercial processes across the business. We are seeking an individual who thrives in a fast-paced environment and is passionate about accuracy, organisation and providing excellent support to in buying administration and ordering assistant functions.

Benefits of the role of Commercial Assistant:

• Competitive salary of £27,803.88 per annum
• 25 Days holiday plus 8 bank holidays
• Company pension scheme
• Opportunity to work as part of an organisation that gives back to the British Armed Forces
• Access to Blue Light and 15% staff discounts
• Bupa Cash Plan

Role and Responsibilities of a Commercial Assistant:

• Responsible for supporting the effective purchase, sale and payment of products through the accurate management of company pricing, product data and stock replenishment activities.
• Working closely with suppliers, operations and internal stakeholders to ensure commercial information is maintained accurately and business processes run efficiently.
• Maintain and manage all product master data, including the accurate setup of new products and ranges.
• Process product amendments, price changes, hierarchy updates, recipes and related product information, ensuring data accuracy and adherence to deadlines.
• Action supplier updates promptly and elevate sensitive changes such as cost amendments, pack size changes and product discontinuations.
• Set up promotional offers and carry out testing to ensure promotions are configured correctly and operating as intended.
• Manage stock replenishment for designated categories through accurate and timely supplier ordering.
• Maintaining an accurate internal ordering system by analysing data and raising purchase and return orders to ensure effective inventory management and stock accuracy.
• Process orders and invoices through the EDI framework, escalating discrepancies where required.
• Build and maintain strong working relationships with operational teams to ensure a high level of service is delivered.
• Monitor stockholding levels and product availability across outlets to support agreed stock and availability targets.
• Maintain product substitution processes and ensure all associated system updates are completed accurately.
• Investigate and resolve operational queries, including product and scanning-related issues.
• Liaise proactively with internal departments, suppliers and other stakeholders to support smooth operational delivery.
• Undertake additional administrative and operational tasks in support of the wider Buying and Commercial teams as required.
• Continuously identify opportunities for process improvements and raise queries where appropriate.

Requirements of the role of Commercial Assistant:

• Strong administrative skills with excellent organisational ability.
• Intermediate level Excel skills.
• High attention to detail and ability to maintain accurate data records.
• Excellent communication and customer service skills.
• Strong planning and organisational skills.
• Demonstrates integrity and respect in all aspects of work.
• Proactive approach to problem-solving and continuous improvement.
• Knowledge of Microsoft Office packages (Desirable).
• Previous experience within a Buying administration, Stock ordering, procurement, stock allocation, or a purchasing assistance function would be advantageous.
• Ability to manage multiple priorities while maintaining accuracy and meeting deadlines.