At a Glance
- Tasks: Drive customer success by onboarding and supporting clients with our innovative laser scanning technology.
- Company: NavVis is a global leader in reality capture, bridging the physical and digital worlds.
- Benefits: Enjoy 27 days of paid time off, flexible hours, hybrid work, and a competitive salary.
- Other info: Be part of an inclusive culture that values trust, collaboration, and personal growth.
- Why this job: Join a diverse team where your ideas matter and you can make a real impact.
- Qualifications: Bachelor's or Master's in Geosystems, Civil Engineering, or Computer Science; 4+ years in B2B customer success.
The predicted salary is between 36000 - 60000 £ per year.
Customer Success Manager, Laser Scanning, EMEA, UK based (F/M/D)
NavVis Nottingham, England, United Kingdom
OUR VISION
When people use our technology to \"bridge the gap\" between the physical and digital worlds,they don\'tjust capture reality - they create a new one. In this new reality, they aresmarter,more productive, more streamlined, and more creative - because they have the digitalfoundation to build the world they want to live in.
OUR VISION
When people use our technology to \"bridge the gap\" between the physical and digital worlds,they don\'tjust capture reality - they create a new one. In this new reality, they aresmarter,more productive, more streamlined, and more creative - because they have the digitalfoundation to build the world they want to live in.
That\'s whatNavVisoffers in all our products and services: the tools to not just map theworld asit is, but to pave the way to a better future. To forge something new. Physical ordigital, there is only one reality. Andit\'sthe realityNavVisempowers people to build better.
THE OPPORTUNITY
Do you have what it takes to drive and maximize customer success for our unique products?
As part of our Customer Experience team , you will play a pivotal role in enabling and increasing the adoption of NavVis\' hardware and software within our customer base while ensuring customer success.
The exciting opportunity to leverage your skills in order to equip our customers to tap into the full potential of our solutions awaits you! With a deep understanding of our reality capture system, you will oversee the customer onboarding process and support them throughout the adoption cycle to ensure they achieve the best possible results.
How You Will Make An Impact
- Act as the trusted advisor for key accounts, building and maintaining strong relationships, synthesizing their business needs, and communicating these insights across internal stakeholders
- Conduct regular high-touch customer activities, such as calls, service reviews, and enablement sessions, to deepen engagement and ensure satisfaction
- Proactively identify opportunities to increase adoption, usage, or growth within assigned accounts
- Track and report on key account health metrics, and lead initiatives to address risks or drive improvements
- Communicating effectively at all levels of the organization, keeping stakeholders informed and delivering high-touch support, especially with our User Education and Support teams within the CX organization
- Oversee the onboarding process, ensuring smooth early adoption and guiding customers toward achieving measurable success
- Serve as the primary escalation point for customer issues, coordinating with internal and external teams to resolve them effectively
- A Bachelors or Masters degree in Geosystems, Civil Engineering or Computer Science will help you easily understand our technology
- 4+ years of experience in B2B customer success, account management, or consulting, ideally within the technology, geospatial, or AEC industries (experience at leading industry companies is a plus)
- Exceptional organizational, interpersonal, and communication skills to foster strong team dynamics and build trust with both internal and external stakeholders
- Willingness to travel across the region to build deeper relationships and address customers\' technical needs
Your recruiting partner for this role is Rina (she/her). You can expect to go through a screening call, and up to 3 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other\'s growth.
How We Will Keep You Smiling
- It\'s important to take a break from work! We offer 27 days of paid time off per year
- We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
- A competitive compensation package that values the skills and experience you bring
- Up to 4000 EUR employee referral bonus
NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals around the world trust our ground-breaking technology, designed to capture and share the built environment as photorealistic digital twins. By bridging the physical and digital worlds, we\'re helping organizations make smarter decisions and build more efficient, connected operations.
With over 300 people from around 60 nationalities and offices around the globe, we\'re proud to be a truly international and diverse place to work. As a scaling company, we bring together the agility, innovation, and entrepreneurial mindset of a startup with the professionalism and reliability of an established enterprise — offering our team the best of both worlds.
You\'ll be part of an open culture that values trust, collaboration, and transparency. We are proud of our environment where diverse talent can thrive and where feedback fosters individual growth and development. Do you share our passion for disruptive technology and want to be part of our dynamic journey? At NavVis, you\'ll own your projects, bring innovative ideas to life, and have real opportunities to grow your career and be recognized for your impact.
We derive our strength from our diversity.
NavVis\' unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion and disability. We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply.
Together with you, we build NavVis!
If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position.
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#J-18808-LjbffrCustomer Success Manager, Laser Scanning, EMEA, UK based (F/M/D) in London employer: NavVis
NavVis is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration thrive. With flexible working hours, a competitive compensation package, and 27 days of paid time off, employees are empowered to balance their professional and personal lives. As a rapidly growing company in the technology sector, NavVis offers ample opportunities for career development and the chance to make a meaningful impact in bridging the physical and digital worlds.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Laser Scanning, EMEA, UK based (F/M/D) in London
✨Tip Number 1
Familiarise yourself with NavVis' technology and products. Understanding their laser scanning solutions will not only help you during interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of NavVis on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interviews.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your customer success skills. Highlighting your ability to build relationships and drive adoption will resonate well with the hiring team.
✨Tip Number 4
Be ready to demonstrate your problem-solving skills. Since the role involves addressing customer issues, showcasing how you've successfully resolved challenges in previous roles will set you apart from other candidates.
We think you need these skills to ace Customer Success Manager, Laser Scanning, EMEA, UK based (F/M/D) in London
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities and requirements of the Customer Success Manager position. Tailor your application to highlight how your skills and experiences align with the job description.
Highlight Relevant Experience:In your CV and cover letter, emphasise your experience in B2B customer success or account management, particularly within technology or geospatial industries. Use specific examples to demonstrate your impact in previous roles.
Showcase Communication Skills:Since the role requires exceptional communication skills, provide examples of how you've effectively communicated with stakeholders at various levels. This could include successful presentations, reports, or customer interactions.
Personalise Your Application:Address your application to the recruiting partner, Rina, and express your enthusiasm for NavVis and its mission. Personal touches can make your application stand out and show genuine interest in the company.
How to prepare for a job interview at NavVis
✨Understand the Technology
Familiarise yourself with NavVis' laser scanning technology and reality capture systems. Being able to discuss how these tools work and their applications will demonstrate your genuine interest and understanding of the role.
✨Showcase Your Customer Success Experience
Prepare examples from your previous roles that highlight your experience in B2B customer success or account management. Focus on specific instances where you improved customer satisfaction or drove product adoption.
✨Emphasise Communication Skills
Since the role involves liaising with various stakeholders, be ready to discuss how you've effectively communicated complex information in the past. Highlight your interpersonal skills and ability to build strong relationships.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific customer situations or challenges. Think through potential scenarios related to onboarding or resolving customer issues, and outline your approach to ensure customer success.
