Client Solutions Specialist - Payroll Payments

Client Solutions Specialist – Payroll Payments

Location: London, UK
Company: Navro – Pioneering the Future of Payments

Overview

No legacy systems, no corporate red‑tape, no coasting. This is about building something significant, fast, at a rapidly scaling B2B payments startup. Navro transforms cross‑border workforce payments by simplifying transactions for global platforms and e‑commerce businesses. As the world’s first payments curation platform, we deliver accurate, timely payments to contractors, freelancers, and employees worldwide. We’re looking for an enthusiastic, driven Client Solutions Specialist to support our sales efforts in the Payroll Payments sector and help shape our growth at the forefront of fintech innovation.

The Role

As a Client Solutions Specialist at Navro, you will be the customer’s trusted technical and product guide. You’ll work closely with them throughout their journey, from the first sales demo to a successful launch. Your mission is to understand their pain points, design comprehensive solutions using Navro’s platform, and prepare the Implementation team for smooth functional integration. You will serve as the customer’s expert voice inside Navro, collaborating with internal teams to share feedback and help shape our product’s future.

Responsibilities

• Perform compelling technical and UI‑based client demos.
• Provide technical and product support to the Sales team to help win new business.
• Work actively on RFIs/RFPs, providing clear, accurate answers.
• Run discovery workshops with prospective clients to understand their use cases and design suitable solutions.
• Create solution designs, API flows, and technical documentation to support the sales and onboarding process.
• Support the Implementation team during client onboarding to ensure success.
• Review customer builds to ensure best‑practice compliance.

Qualifications & Requirements

What You’ll Be Doing

• Perform compelling technical and UI‑based client demos.
• Provide technical and product support to the Sales team.
• Work on RFIs/RFPs and deliver accurate answers.
• Run discovery workshops and design tailoring solutions.
• Create solution designs and documentation.
• Support Implementation during onboarding.
• Review customer builds.

What We’re Looking For

• Technically curious, loves solving customer problems, and eager to build a career in a high‑growth startup.
• Technical Curiosity & API Familiarity: Comfortable reading API documentation and JSON payloads.
• Clear Communicator: Able to explain technical solutions to both technical and non‑technical stakeholders.
• Proactive Problem‑Solver: Solution‑oriented and self‑motivated, not waiting to be told what to do.
• Customer‑Facing Potential: Passion for working with customers, managing projects, and helping people succeed.
• “Learn‑it‑All” Mindset: Genuine passion to learn, grow, and dive deep into the payments world.

Bonus Points

• Experience in financial services, fintech, or payments, especially in the payroll payments space.
• Previous experience in a technical support, implementation, or customer‑facing role at a B2B SaaS company.

Benefits

• 26 days of annual leave (excluding Bank holidays)
• Volunteering & Compassionate leaves
• Maternity and Paternity leaves
• Private Healthcare
• Company Options Scheme
• Team socials
• Comprehensive, interactive & engaging Training (Leadership, Communication, Presentation Skills, Behavioural Profiling, Conflict Management, etc.)
• Career frameworks
• Flexibility around other commitments; we work around child‑care or appointments with advance notice.
• London‑based: 2‑3 days per week in office.
• Inclusive environment where our people thrive.

Navro does not accept unsolicited resumes from search firms/recruiters. We will not pay any fees to search firms/recruiters unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Apply Now

Join Navro’s journey to revolutionise payments with you. We look forward to hearing from motivated, passionate candidates ready to get stuck in.