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- Tasks: Support student services and enhance the overall student experience at UPIC.
- Company: Join Navitas, a global leader in education with a diverse community.
- Benefits: Transform lives, develop your career, and be part of a motivated team.
- Why this job: Make a real impact on students' lives in a dynamic educational environment.
- Qualifications: Strong communication skills, attention to detail, and customer service experience.
- Other info: Flexible working hours and opportunities for self-improvement.
The predicted salary is between 30000 - 48000 £ per year.
We are currently looking for a Student Experience Officer to join our team in University of Plymouth International College (UPIC). The University of Plymouth International College (UPIC) is looking for a Student Experience Officer to join its community on the campus of the University of Plymouth. UPIC is an associate college of the University of Plymouth managed by Navitas, an international education provider. The college welcomes three to four hundred international students each year, aged from 16 years upwards and studying pathway programmes to access undergraduate or postgraduate study at the University of Plymouth. The college has a strong and well-established student experience team achieving some of the highest outcomes for student satisfaction, academic outcomes and student support in the Navitas Europe network.
The Student Experience Officer supports the college’s operational delivery including student services and finances, academic provision and compliance with visa expectations. You may have worked in a school, college or university environment. You will have an understanding of student needs, ideally (but not exclusively) with international students. You will enjoy contributing to an exceptional student experience in a welcoming and dynamic team.
Student Experience Officer Duties:- Administration of teaching staff and involvement in the enrolment, induction and orientation of new students.
- Work in support of the delivery of an outstanding student experience which meets the learning and personal needs of our undergraduate and postgraduate students.
- Support the Student Enrichment and Enhancement Activities within the college, such as planning and attending student events, and involvement in the Student Council, to support the student voice and continually look for ways to enhance the overall student experience.
- Involved in supporting new and existing projects and processes directly related to the student experience.
- Timetabling; examination/invigilation planning.
- Examination board administration and results release.
- Preparation of progression paperwork.
- Under the direction of the College Director of Academic and Student Services, work with the Student Experience Team to review, conduct and improve business processes through analysis of data and maintain a continued focus on supporting outputs, successful operational and project delivery.
The Student Experience Officer will be working in a dynamic and rapidly evolving environment. They will be expected to show flexibility and adaptability in meeting the developing needs of the College.
Student Experience Officer Requirements:- Strong verbal and written English language communication skills.
- Excellent attention to detail.
- Effective interpersonal skills with a variety of cultural and ethnic stakeholder groups.
- Computer literacy skills inclusive of demonstrated competence with the Microsoft Office suite.
- Comfortable with spreadsheets, data analysis and numbers.
- File management and administrative skills.
- Experience in a customer service focused environment.
- Tertiary qualifications, or possess related sector qualifications/training.
- Proactive work habits.
- Proven ability as a ‘team player’.
- Proven ability to organise own workload and to cope with a variety of task demands.
- Flexible attitude to work including a willingness to work weekends and evenings in support of student and administrative activities.
- Creative thinking processes.
- Commitment to self-improvement.
- Experience of working in a multi-cultural and/or international environment.
- Administrative and compliance experience related to Tier 4 sponsorship duties and requirements.
- Experience in the education services industry in the UK and offshore.
- Front-line customer relationship management to multicultural clientele.
- Working knowledge of the Immigration Rules with specialism of Tier 4/New Student Route Visas.
- Experience with student orientation events.
- OSH qualifications.
- First Aid qualification.
Applicants must be able to demonstrate that they are eligible to work in the UK on an ongoing basis. UPIC is a safeguarding employer, and the successful applicant will be required to undergo an enhanced DBS check.
We offer you the opportunity to:
- Transform students’ lives.
- Develop your career in higher education with a global company.
- Be part of a highly motivated and diverse team.
- Contribute towards the successes of a highly functional educational environment.
Navitas is one of the world’s largest and most successful education providers, offering life-changing study opportunities to tens of thousands of students and professionals every year. With 120 institutions in 31 countries and thousands of staff based throughout the world, Navitas is a truly global entity and provides outstanding career opportunities to ambitious, talented and motivated people.
If you think that you are suitable for this Student Experience Officer role, please apply now! Applications close on Wednesday 10th December 2025.
Student Experience Officer in Plymouth employer: Navitas
Contact Detail:
Navitas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Experience Officer in Plymouth
✨Tip Number 1
Network like a pro! Reach out to current or former Student Experience Officers on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by researching UPIC and Navitas. Understand their values and how they support international students. This will help you tailor your answers and show that you're genuinely interested in contributing to their mission.
✨Tip Number 3
Show off your soft skills! As a Student Experience Officer, you'll need to communicate effectively with diverse groups. During interviews, share examples of how you've successfully worked with different cultures or resolved conflicts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at UPIC. Good luck!
We think you need these skills to ace Student Experience Officer in Plymouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Student Experience Officer role. Highlight your relevant experience, especially in supporting international students, and show us how you can contribute to our vibrant community.
Show Off Your Communication Skills: Since strong verbal and written communication is key for this role, let your personality shine through in your application. Use clear and engaging language to demonstrate your ability to connect with diverse student groups.
Highlight Your Team Spirit: We love team players! Share examples of how you've collaborated with others in previous roles. Whether it’s organising events or working on projects, show us how you can contribute to our dynamic team at UPIC.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Navitas
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Student Experience Officer. Familiarise yourself with UPIC's mission and values, and think about how your experience aligns with their goals. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Interpersonal Skills
Since this role involves working with a diverse range of students, be prepared to discuss your experience in customer service and how you've effectively communicated with people from different backgrounds. Share specific examples that highlight your ability to connect with others and enhance their experience.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations related to student support or event planning. Think of scenarios where you've successfully resolved issues or improved processes in previous roles. This will demonstrate your problem-solving skills and adaptability in a dynamic environment.
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask insightful questions about the college's student experience initiatives or future projects. This shows your enthusiasm for the role and helps you gauge if the environment is the right fit for you. Plus, it leaves a positive impression on the interviewers!
