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- Tasks: Join us as a Shore Excursion Associate, promoting and selling tours to enhance guest experiences.
- Company: Work with a leading cruise company known for excellent benefits and career growth.
- Benefits: Enjoy competitive salary, travel opportunities, and a vibrant work culture.
- Why this job: Perfect for adventure lovers wanting to make a difference in guests' vacations while travelling.
- Qualifications: 2+ years in hospitality, strong sales skills, and excellent English communication required.
- Other info: Open to all nationalities; must be able to swim and participate in adventure activities.
We are recruiting on behalf of a major cruise company who are looking for Shore Excursion Associates to join with them. This is an opportunity to join a reputable organisation who are offering excellent benefits and career opportunities.
Shore Excursions Associates are integral parts of our guest’s vacation experience. Shore Excursions Associates support the Shore Excursion Manager to maximize revenues by marketing, promoting, explaining and selling tours to guests, along with the ability of converting guest interactions into an excursion sale.
As Shore Excursion Associate you are expected to:
- Execute tactical plans to achieve revenue and sales targets
- Liaise with Operations and Revenue Team to maximise revenue
- Employ effective marketing strategies
- Promote, explain, and sell tours to guests before they go ashore
- Partake in, and monitor the Shore Excursion Program
- Handle guest complaints and queries
- Achieve Guest Satisfaction Targets (TGEM)
- Promote and process Carnival MasterCard applications
- Maintain professional working relationships with Tour Operators
- Assist with the dispatch of all shore excursions, Pier and Lounge dispatch
- Participate in all safety drills and training as required
- Follow all environmental and ECP policies and procedures.
Position Requirements:
- Experience of the Hospitality Industry (2 years min), either Hotels, Tour Operators or Cruise Lines
- Excellent command of the English language, both verbal and written. Additional languages are a plus.
- Experience and competence in Sales
- Understanding of marketing and promotion methods
- Understanding of revenue, analytics and ability to interpret ships revenue targets and performance.
- High level of computer skills including Microsoft packages
- A good understanding of revenue responsibility
- Drivers licence preferred
- Ability to Swim and partake in adventure activities.
- Excellent verbal and written communication skills
- Approachable and a good listener
Our client is looking to receive applications now so please apply to be considered for interview.
Salary: 1800 USD - 2500 USD per month
Tour Coordinator employer: Navis Consulting
Contact Detail:
Navis Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tour Coordinator
✨Tip Number 1
Familiarise yourself with the cruise industry and the specific company you're applying to. Understanding their values, mission, and the types of excursions they offer will help you tailor your conversations during interviews.
✨Tip Number 2
Network with current or former Shore Excursion Associates. They can provide valuable insights into the role and share tips on how to excel in the position, which can give you an edge during the selection process.
✨Tip Number 3
Brush up on your sales techniques and customer service skills. Since the role involves promoting and selling excursions, demonstrating your ability to engage guests and convert interactions into sales will be crucial.
✨Tip Number 4
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you've successfully handled guest complaints or achieved sales targets, as these will showcase your suitability for the role.
We think you need these skills to ace Tour Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry, particularly in sales and customer service. Emphasise any previous roles that involved promoting or selling tours, as this is crucial for the Shore Excursion Associate position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention specific experiences where you successfully marketed or sold products, and explain how these skills will help you excel in the role of Shore Excursion Associate.
Highlight Language Skills: If you speak additional languages, be sure to mention them prominently in your application. This can set you apart from other candidates and is particularly valuable in a role that involves interacting with diverse guests.
Showcase Communication Skills: Since excellent verbal and written communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate effectively. This could include experiences in customer service or any relevant training you've received.
How to prepare for a job interview at Navis Consulting
✨Showcase Your Hospitality Experience
Make sure to highlight your experience in the hospitality industry during the interview. Discuss specific roles you've held and how they relate to the responsibilities of a Shore Excursion Associate, especially focusing on guest interactions and sales.
✨Demonstrate Sales Competence
Prepare examples of your past sales successes. Be ready to explain how you achieved sales targets and what strategies you used to convert guest interactions into sales, as this is crucial for the role.
✨Communicate Effectively
Since excellent communication skills are essential, practice articulating your thoughts clearly and confidently. Consider doing mock interviews to refine your verbal and written communication skills, ensuring you can engage guests effectively.
✨Understand Revenue and Marketing Strategies
Familiarise yourself with basic revenue concepts and marketing strategies relevant to the cruise industry. Be prepared to discuss how you would apply these strategies to maximise revenue and enhance guest satisfaction.
