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For Companies At a Glance
- Tasks: Assist guests with their needs and ensure maximum satisfaction on board.
- Company: Join a leading cruise line dedicated to creating unforgettable vacation experiences.
- Benefits: Enjoy flexible shifts, travel opportunities, and a fun work environment.
- Why this job: Be a vacation hero and make lasting memories for guests while developing your customer service skills.
- Qualifications: 2 years in Guest Relations or Front Desk experience; fluency in English required.
- Other info: A secondary language is a plus; must be ready for a fast-paced environment.
The predicted salary is between 24000 - 36000 £ per year.
A career with the Guest Services department can be one of the most rewarding. If you enjoy assisting guests and meeting their every need then this is the path for you. From the moment guests board, we need vacation heroes who will help them with any questions or issues that may arise.
Position Tasks
- To assist international and domestic guests with the everyday activities on board maintaining guest relation standards and ensuring maximum guest satisfaction.
- Front desk and phone duty shifts as required ensuring that the highest standards of customer service are provided.
- Complete duties assigned by the Guest Services Supervisor including, but not limited to Lost Luggage, Lost & Found, Access Services, and Executive Reports as per company guidelines.
- Handle guest issues or concerns, record relevant details into the shipboard capturing database, and ensure timely resolution and guest follow-up.
- Provide cash and guest account services such as accepting cash payments, cashing personal or traveller's checks, or exchanging foreign currencies.
- Follow established procedures to maintain, safeguard, balance, and reconcile assigned cash float.
- Assist guests during the boarding and departure process, including establishing onboard credit, selling and printing Shore Excursion tickets, and closing guest accounts.
Minimum Requirements:
- A minimum of 2 years of experience working in Guest Relations or two years of Front Desk experience, customer service experience, or in a similar environment required.
- Must have fluency in English.
- Personify the cruise lines image of a fun and memorable vacation experience by providing friendly, prompt, attentive, courteous, and personal service in a fast-paced environment.
- Possess excellent communication abilities – displaying fluency in both written and verbal skills. A secondary language is a great asset.
- Work scheduled hours at the front desk, and on the phones with the primary focus of extending information as warranted.
- Document all complaints and concerns from our Guests, and focus on a quick and efficient resolution.
- An ability to perform cash transactions, as well as guide our Guests on various payment options for their onboard accounts (cash, credit cards, debit cards, gift cards, and onboard credits).
Contact Detail:
Navis Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Associate – Cruise
✨Tip Number 1
Familiarise yourself with the cruise line's brand and values. Understanding their mission and how they aim to provide a memorable experience for guests will help you align your approach during interviews and discussions.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints and resolving issues. Be prepared to share examples from your past experiences where you successfully managed guest concerns or enhanced their experience.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since fluency in English is essential, consider engaging in conversations or role-playing scenarios that mimic the fast-paced environment of a cruise ship.
✨Tip Number 4
If you speak a second language, highlight this during your interactions. It can be a significant asset in a diverse environment like a cruise ship, where you'll be assisting international guests.
We think you need these skills to ace Guest Services Associate – Cruise
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Guest Services Associate. Tailor your application to highlight relevant experience in guest relations or customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles in guest relations or front desk positions. Provide specific examples of how you handled guest issues and ensured satisfaction.
Showcase Communication Skills: Since excellent communication is key for this role, make sure to demonstrate your written and verbal skills in your application. Use clear and concise language, and consider including examples of successful interactions with guests.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for the role. Mention why you want to work specifically for this cruise line and how you can contribute to creating memorable vacation experiences for guests.
How to prepare for a job interview at Navis Consulting
✨Showcase Your Customer Service Skills
Since the role is all about assisting guests, be prepared to share specific examples of how you've provided excellent customer service in the past. Highlight situations where you resolved issues or went above and beyond to ensure guest satisfaction.
✨Demonstrate Communication Proficiency
Fluency in English is a must, but if you speak any additional languages, make sure to mention them. During the interview, focus on your ability to communicate clearly and effectively, both verbally and in writing, as this will be crucial in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific guest-related scenarios. Think about potential challenges you might face on board and prepare your responses, demonstrating your problem-solving skills and ability to remain calm under pressure.
✨Familiarise Yourself with Cash Handling Procedures
Since the position involves cash transactions, brush up on your knowledge of cash handling and reconciliation processes. Be ready to discuss your experience with managing cash floats and ensuring accuracy in financial transactions.
