At a Glance
- Tasks: Coordinate crew changes and manage port operations for a leading shipping agency.
- Company: Join a well-known shipping agency with a supportive team culture.
- Benefits: Competitive salary, allowances, hybrid working, and career development opportunities.
- Other info: Enjoy a hybrid work model after training with excellent growth potential.
- Why this job: Be the first point of contact in a dynamic maritime environment and make a real impact.
- Qualifications: Experience in port operations and customer service, plus a full UK driving licence.
The predicted salary is between 30000 - 40000 £ per year.
This is an excellent opportunity to join a well known shipping agency at their Regional Operations Centre (ROC) based in Grangemouth, Scotland. The ROC provides a centralised support function to the wider UK & Northern Europe port agency operation.
As a member of the ROC Team, the role holder will be the first point of contact for enquiries and job appointments related to its scope of work, providing a responsive and customer focused service on a 24 hours a day, 7 days a week basis. Out of office hours (evening, weekends, public holidays and alike) will be covered by team members on a rotation basis.
Responsibilities include:
- Coordinating crew changes and husbandry arrangements for contracted ship owners and ship managers across UK ports.
- Remote coordination of port agency jobs at select locations across the UK. This includes full commercial cargo calls, husbandry jobs, cruise calls, bunker calls, customs work and documentation.
- Managing the release of motor vehicles imported to the UK via shipping lines who are customers.
- Handling customer enquiries (requests for port information and costs) and acting as controlling agent for 'spot calls' for ports in Germany and Ireland.
- Coordinate all vendors and suppliers well in advance of vessel arrival to ensure a smooth flow of all services with the aim to minimise vessel idle time in port.
- Receive advance schedules and ETAs and work with port authorities, terminal and port services providers pro-actively to look after Principals best interests for berthing and working prospects.
- Prepare PDAs, request pre-funding as required.
- Manage the pre-arrival documentation process between vessel, port/terminal and government authorities.
- Book port services for vessel berthing and sailing (arranging Pilots, Towage, Lines etc).
- Boarding of vessels on arrival and/or departure, and as otherwise required.
Experience Required:
- Good working knowledge of Port Operations, Shipping and/or Port Agency.
- Ability to work calmly and with a positive attitude under pressure.
- Competent user of the Microsoft Office suite including Outlook, Excel and Word.
- Experience of working in a customer facing role in the shipping / maritime industry.
- Experience working in a corporate / office environment, preferably with experience being rostered on-call with a duty phone.
- Full UK Driving License.
- Physical ability to board ships.
You must have the right to work in the UK to be considered. After completion of a training period the role will be hybrid 3 days in the office & 2 from home.
To apply, please contact Tom Settle on (phone number removed) or send your CV to Navis Consulting; Keeping your career on course. Navis is acting as an Employment Agency in relation to this vacancy.
Port Agent in Grangemouth employer: Navis Consulting
Joining our team as a Port Agent at the Regional Operations Centre in Grangemouth offers you the chance to be part of a dynamic and supportive work environment within a well-known shipping agency. We pride ourselves on fostering a culture of collaboration and responsiveness, providing our employees with competitive salaries, allowances, and opportunities for professional growth. With a hybrid working model and a focus on employee well-being, we ensure that our team members can thrive both personally and professionally while contributing to the success of our operations across the UK and Northern Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Port Agent in Grangemouth
✨Tip Number 1
Network like a pro! Reach out to people in the shipping and maritime industry, especially those who work at agencies or ports. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of port operations and shipping. We recommend having some real-life examples ready to showcase your experience and how you handle pressure. Confidence is key!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website for the best chance at landing that Port Agent role. We make it easy for you to showcase your skills and connect with potential employers directly. Let’s get you on board!
We think you need these skills to ace Port Agent in Grangemouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Port Agent role. Highlight your experience in port operations and customer service, as these are key for us. Use specific examples that showcase your skills and achievements in similar roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you're passionate about the shipping industry and how your background makes you a great fit for our team. Keep it concise but engaging, and don’t forget to mention your availability for on-call duties.
Showcase Relevant Skills:We want to see your skills in action! Make sure to highlight your proficiency with Microsoft Office and any other relevant software. If you have experience coordinating logistics or managing customer enquiries, be sure to include that too!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details directly and ensures you’re considered for the role promptly. Don’t miss out on this opportunity!
How to prepare for a job interview at Navis Consulting
✨Know Your Port Operations
Make sure you brush up on your knowledge of port operations and shipping. Familiarise yourself with the specific responsibilities of a Port Agent, such as coordinating crew changes and managing documentation. This will show that you're not just interested in the role, but that you understand it well.
✨Demonstrate Customer Focus
Since this role involves handling customer enquiries, be prepared to discuss your experience in customer-facing roles. Think of examples where you've provided excellent service under pressure. This will highlight your ability to maintain a positive attitude while dealing with challenging situations.
✨Showcase Your Tech Skills
As a competent user of Microsoft Office is essential, make sure you can talk about your experience with Outlook, Excel, and Word. Perhaps prepare a few examples of how you've used these tools effectively in previous roles, especially in a corporate or office environment.
✨Prepare for On-Call Scenarios
Since the job requires being on-call, think about how you would handle unexpected situations. Prepare to discuss your approach to managing time and stress when coordinating multiple tasks, especially during busy periods. This will demonstrate your readiness for the demands of the role.
