Project Delivery Manager

We are seeking an experienced Project Delivery Manager to lead the end-to-end delivery of our customer-facing projects. This role sits at the intersection of project management, programme management, professional services, and agile delivery — ensuring that cross-functional teams ship high-quality features on time, within scope, and aligned with business goals. You will be the connective tissue between our customers and stakeholders across the business, driving predictable, high-quality delivery to ensure business revenue.

You will be central to the successful delivery of both simple projects and complex programmes. You will provide the governance, control, reporting, financial oversight and delivery assurance that give leaders the confidence to make sound decisions at pace.

Location: Remote with occasional travel to our offices which are located in Chippenham and Aberdeen.

Naviquate provides software solutions to the Public Transport Industry. A large number of high-profile UK and international companies including First Group, Arriva and Go Ahead as well as most of the UK Public Transport Authorities such as Transport for London and Strathclyde Partnership for Transport, use our systems.

As an employer we are committed to cultivating a friendly and exciting working environment, with huge emphasis on employee engagement. As the UK arm of a global organisation, we can offer the sense of social community often associated with a small, local business, combined with the expected advantages of working for a far larger employer: great benefits; dedication to identifying talent; and huge investment in staff development.

YOUR RESPONSIBILITIES

• Own the Professional Services ratio for the business from start to finish, ensuring revenue generating work is prioritised.
• Own the end-to-end delivery process for all customer projects, from requirements intake through release and post-launch review.
• Partner with the Service Delivery Manager and Technology Lead to translate product strategy and roadmaps into actionable delivery plans, sprints, and release schedules.
• Facilitate agile ceremonies (sprint planning, stand-ups, retrospectives, backlog refinement) and continuously improve team delivery practices.
• Identify, track, and proactively resolve risks, dependencies, and blockers across teams.
• Manage cross-team dependencies and coordinate with the Service Delivery Manager and Technology Lead on multi-team initiatives.
• Define and report on delivery metrics to leadership.
• Drive clear, consistent communication of delivery status, risks, and timelines to stakeholders and executive sponsors.
• Champion continuous improvement of tools, processes, and ways of working across the delivery organization.
• Establish and maintain appropriate governance controls.
• Support resource planning and capacity management in partnership with engineering managers.
• Ensure delivered work meets quality, compliance, and performance standards prior to release.
• Work closely with Project Managers to ensure billable opportunities are carried out and delivered against business and customer timelines.
• Live and breathe the business values to foster a high-performing workforce.

What success looks like

• Projects are consistently delivered on time, in budget, and to the customers’ satisfaction.
• Project reporting is timely, accurate and trusted by leadership.
• Governance standards are applied consistently across projects and programmes.
• Risks and issues are well managed, with effective, owned mitigation.
• Financial forecasting and budget tracking are accurate and reliable.
• Stakeholders are confident in the reporting and governance support they receive.
• PMO capability improves over time, with tangible process enhancements delivered.
• Programmes stay visible, with dependencies and critical milestones well managed.

REQUIRED EXPERIENCE

• Strong experience in project delivery, program management, project management, professional services, or a related role within a technology or software organization.
• Proven experience working within a SaaS, software, or technology-focused environment.
• Demonstrated line management experience, with responsibility for leading, coaching, and developing team members.
• Proven experience leading agile/scrum teams and managing complex, cross-functional delivery timelines.
• Excellent stakeholder management and communication skills, with the ability to translate technical detail for non-technical audiences.
• Experience using project/delivery tracking tools (e.g., Jira, Asana, Linear, Azure DevOps).
• Strong analytical skills with the ability to define, track, and act on delivery metrics.
• Demonstrated ability to manage multiple priorities and adapt to shifting business needs.
• Clear understanding of business finances in a software and service environment.
• Experience scaling delivery processes across multiple teams or a growing organization.

KEY COMPETENCIES

• Business Acumen: Acts as a role model for driving business results through deep understanding and analysis of key performance drivers. Shares best practice across the organisation.
• Strategic Thinking: Is constantly thinking and planning ahead, without losing the focus on the daily business and actively develops their team to do the same. Always a step ahead.
• Customer-centric: Drives and delivers a customer centric culture throughout the organisation.
• Execution: Instils a culture of accountability and delivery to commitments to a high standard as a measure of success. You know how to ensure the job gets done while ensuring the big picture is kept in view.
• Change Leadership: Embeds a culture of continuous improvement.
• Innovation: Creates space for their team to innovate. Drives implementation of process optimisations and proves the value gained (both quality gains and cost reductions). Shares best practice across the organisation.
• Communication: Leads a team that is well informed and finds itself motivated by their leader every time it is addressed by them.
• Domain Expertise: Extreme confidence in their abilities and knowledge. Is the expert that others will go to for deep understanding or problem solving.
• Talent Development: Builds high performing culture and teams (know, anticipate, adapt) and fosters self-driven talent development. Maintains a strong succession bench.

WHAT WE OFFER

• Competitive base salary of £60k-£70k DOE
• 25 days holidays plus bank holidays per year
• Discretionary bonus scheme
• Healthcare provision
• Flexible working culture
• Training and Development opportunities
• As Naviquate is part of the wider Modaxo family, this can present opportunities to navigate your future career within the wider Modaxo family.
• A comprehensive on-boarding process including a mentoring scheme (eligibility criteria applies) and access to experienced peers both locally and across the globe as part of the Modaxo family – all with a view to helping you grow your career and perform at your best, both inside and outside of work!